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Customer Success Specialist

3 months ago

Hanoi, Hanoi, Vietnam Seal Commerce ASIA Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

You'll do

  • Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
  • Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
  • Educate and empower our customers to become better users of the product.
  • Collaborate with technical staff to learn the product and support the customers to use it effectively.
  • Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
  • Maintain excellent knowledge of our products and services in order to understand the customer's needs.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

We offer...

  • Salary range: upto $700 (GROSS) per month
Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months.

+ Bonus on birthday, 30/4&1/5, 2/- Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity.


  • Days off: 12 annual leaves/ year and 12 remote working days/ year.
  • Weekly shoulder massage treatment.
  • Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
  • Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club
  • You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
  • Social insurance & Health insurance for team members & Annual Health Checkup at the top clinic in Vietnam
  • Work remotely (after probation)
Why you'll love working here

  • Learn productthinking and customercentric mindset.
  • Collaborative and supportive environment
  • Young and passionate colleague
  • Professional and creative office view
  • Clear & Scientific Agile Framework on the whole company workflow & culture.
  • Deliver a topnotch customer experience which helps customers to maximum their benefits
  • Become an expert with in depth knowledge about worldclass products and services
  • Own valuable customer relationships in one of the fastest thriving industries.
  • Working time (optional): Sunday to Thursday (01:00 PM 10:00 PM) or Tuesday to Saturday (01:00 PM 10:00PM)

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

You have

  • English: Advanced level (Effective written communication skills);
  • Good Knowledge about ecommerce is a big plus
  • Minimum 1+ years' experience in Customer Support (experience in technology/ ecommerce is an advantage).
  • Must be a good team player, capable of working independently as well.
  • Patience, attentiveness and goaloriented focus.
  • Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
  • Excellent interpersonal skills and ability to develop relationships with all personality types.
  • You're curious and have a natural ability to "zoomout" of a problem, in order to ask the right questions.
  • Ability to evaluate, troubleshoot, and followup on customer issues as well as replicate and document for further escalation.
  • Ability to work well under pressure and meet tight deadlines.
  • Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận

Trung cấp - Nghề
Không yêu cầu