Customer Success

Hanoi, Hanoi- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...

Overview: We’re seeking an organized and detail-oriented customer success professional to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to...

Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...

**About TechX** TechX is a trailblazer in the field of cloud computing and data analytics, specializing in empowering businesses within the banking, financial services, and enterprise sectors. Our flagship product, XData, redefines data analytics by providing advanced insights and innovative solutions that drive meaningful outcomes. **Role Overview** As a...

**MÔ TẢ CÔNG VIỆC**: - Xây dựng mối quan hệ, hỗ trợ khách hàng sử dụng sản phẩm web app cho eCommerce (Shopify, Magento, WooCommerce) qua hệ thống Live chat và xử lý những vấn đề phát sinh trong quá trình sử dụng một cách mượt mà nhất - Đề xuất nội dung (FAQs, introduction, video ideas ) hỗ...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

**Mô tả công việc**: (Mức lương: 10 - 17 triệu VNĐ) - Tư vấn, hướng dẫn và hỗ trợ giải quyết các vấn đề khách hàng gặp phải khi sử dụng các sản phẩm của Avada (sản phẩm web app cho eCommerce: Shopify, Magento, WooCommerce). - Phối hợp với các thành viên trong team support và team developer...

**Customer Success Collaborator **(fulltime)**: - **Team: Product Operations | **Location**:130 Trung Phụng, Xã Đàn, Đống Đa, Ha Noi - **/ What will you do?**_ - Support customers by replying to all their requests via Help Desk - Live chat with customers to support their real-time inquiries - Call customers when needed to solve urgent issues -...

**Job description**: - Am hiểu sản phẩm công ty và công cụ của các đối tác. - Hỗ trợ Customer Success team tại Nhật trong việc set up hệ thống cho khách hàng. - Xây dựng và duy trì mối quan hệ làm việc chặt chẽ với các phòng ban liên quan (phòng kỹ thuật, các nhóm kinh doanh tại Hội sở...

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Leverage understanding of the business and products to support the business team to ensure client success from onboarding to continued adoption of the services - Discover useful insights and design solutions tailored to customer use cases and needs - Partner with customers in configuring...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Leverage understanding of the business and products to support the business team to ensure client success from onboarding to continued adoption of the services - Discover useful insights and design solutions tailored to customer use cases and needs - Partner with customers in configuring...

8+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 6+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...

Supporting Account Manager(s) in many sales activities Attending project meetings with clients, acting as the liaison between clients and project teams Monitoring the progress of assigned projects and providing updates to relevant stakeholders Participating in RFP, RFI, RFQ response process when required Creating reports, invoices, contracts, and other...

**MÔ TẢ CÔNG VIỆC**: - Tư vấn, hướng dẫn và hỗ trợ giải quyết các vấn đề khách hàng gặp phải khi sử dụng các sản phẩm của Avada (sản phẩm web app cho eCommerce: Shopify, Magento, WooCommerce). Cập nhật công nghệ mới về Shopify và hệ thống Apps của Avada SaaS. - Phối hợp với các...

**Mô tả công việc**: (Mức lương: Đến 30 triệu VNĐ) We are seeking a highly motivated and experienced Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for ensuring our customers are successful in implementing and using our CDP platform, Dfinery. Your primary responsibility will be to provide...

**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....