Customer Success Collaborator

7 days ago


Hanoi, Vietnam OPENCOMMERCE GROUP Full time

**Customer Success Collaborator **(fulltime)**:

- **Team: Product Operations |

**Location**:130 Trung Phụng, Xã Đàn, Đống Đa, Ha Noi
- **/ What will you do?**_
- Support customers by replying to all their requests via Help Desk
- Live chat with customers to support their real-time inquiries
- Call customers when needed to solve urgent issues
- Handle urgent requests from customers on weekends by shift
- Write product tutorials and solutions so customers can understand how to use our products effectively
- **/ Requirements**_
- No experience required. The final-year undergraduates are welcome.
- Have a strong command in English.
- Written and verbal communication skills with a professional tone.
- Have a great sense of customer service, a strong desire to learn, and be a great communicator.
- Passionate about customer success and helping people.
- Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
- **/ Great benefits**_
- **Attractive NET salary. **Salary range**:7 000 000 VND - 15 000 000 VND**:

- **Open working environment**: Flexible working time, from Mon-Fri. Remote working: 2 days/month. Free lunch served. Snacks&coffee are provided daily. Working with a creative, enthusiastic, passionate team, ready to break through. Holidays, New Year according to regulations. Frequent team building, annual vacation. Join the company's clubs: book, soccer, badminton, yoga, billiards
- **Training & Self Development:Supported orientation towards individual, group and organizational goals. Receive training from experts, help improve expertise, train thinking at work. Get trained in new technologies, expose and solve difficult problems of e-commerce us**:Supported orientation towards individual, group and organizational goals. Receive training from experts, help improve expertise, train thinking at work. Get trained in new technologies, expose and solve difficult problems of e-commerce

Loại hình công việc: Toàn thời gian, Hợp đồng
Thời gian hợp đồng: 6 tháng

Lương: 7.000.000₫ - 15.000.000₫ một tháng

Ngôn ngữ:

- English (Ưu tiên)



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