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Dispute Collaborator
5 months ago
**Dispute Collaborator **(fulltime)**:
- **Team: Product Operations |
**Location**:130 Trung Phụng, Xã Đàn, Đống Đa, Hà Nội
- **/ What will you do?**_
- Professionally handle dispute cases related to return process
- Dealing with issues related to operating/ system errors that might affect customer experience.
- Dealing with user complaints on social media that might affect company branding
- Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience.
- Clarifying the customer's complaints, resolve customer issues or follow escalation process
- Take high responsibility in serving customers by wow Customer Success
- Maintain a balance between company policy and customer benefit in decision making
- Assist team lead in other tasks assigned
- **/ Requirements**_
- No experience required. Bachelor degree in business or related field.
- Good knowledge in eCommerce platform/ Fintech/ Digital banking are advantages.
- Good relationship with internal and partners
- Excellent verbal and written communication skills, organizational skills, and the ability to multitask effectively in a fast-paced environment
- Good at data analysis skills and Microsoft Excel
- Ability to work effectively both independently and as part of a team.
- Critical thinking and have service mindset
- **/ Great benefits**_
- **Attractive NET salary. **Salary range**:7 000 000 VND - 15 000 000 VND**:
- **Open working environment**:Flexible working time, from Mon-Fri. Remote working: 2 days/month. Free lunch served. Snacks & coffee are provided daily Working with a creative, enthusiastic, passionate team, ready to break through. Holidays, New Year according to regulations. Frequent team building, annual vacation. Join the company's clubs: book, soccer, badminton, yoga, billiards
- **Training & Self Development**:Supported orientation towards individual, group and organizational goals. Receive training from experts, help improve expertise, train thinking at work. Get trained in new technologies, expose and solve difficult problems of e-commerce
Loại hình công việc: Toàn thời gian, Hợp đồng
Thời gian hợp đồng: 6 tháng
Lương: 7.000.000₫ - 15.000.000₫ một tháng
Ngôn ngữ:
- English (Ưu tiên)