Senior Technical Specialist

5 days ago

Hanoi, Vietnam Microsoft Full time

Are you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success.

The main goal of a Microsoft Technology Specialist (TS) is to win the technical decision of customers to purchase and use Microsoft technology and cloud services. The TS is expected to both own and win customers’ technical decisions, as well as find new opportunities through their contacts and engagements for Sales Specialists to pursue. As a TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based technologies.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- ** Own technical discussions** for Azure Migration with customers leveraging processes and tools, demos, and programs; use consultative and/or Challenger method; establish rules of engagement (e.g., role boundaries, handoff strategies) for extended teams.
- ** Build strategy**: map the agreed customer vision into a strategy, resolve concerns, preventing, and removing technical blockers, and validating a strong business case for investment and translated technology complexity into business impact. Work with the customer, account team, and partners to orchestrate a roadmap for implementation.
- ** Drive technical assessments **to create a map of the current landscape and to build the technical migration plans, thus building a solid migration business case.
- ** Design the solution** using your technical knowledge, architectural approach, consultancy skills and our methodology to win a customer’s technical decision and meet the customer’s needs. Ensure technical decision makers agree with proposed architecture and on the migration plan. Drive POCs and MVPs.
- ** Scale through partners**, acting as liaison between the partner and account team, facilitating partner resources and processes; supporting partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams.
- ** Be the Voice of Customer** to share insights and best practices, connect with the Engineering team to remove key blockers and drive product improvements.
- ** Maintain and grow expertise** in cloud migration, keeping up to date with market trends and competitive insights; collaborate and share with the technical community.
- ** Support** the creation of new pipeline in collaboration with the Specialist.
- ** Identify** new opportunities within customer engagement and hand off to the Solution Specialist for pursuit.
- ** Be the Trusted advisor** and use proactive effort to find and understand customers’ pain points and design and offer solutions (with business case) to technical leaders.
- ** Be an Azure platform** evangelist for Migration scenarios like Hybrid Compute, Backup and DR, Desktop Virtualization, and Specialized Workloads such as AVS & SAP.
- ** Develop customer technical skilling plan** in collaboration with customer and account team.

**Qualifications**:
**Required or Minimum Qualifications**
- 7+ years technical pre-sales or technical consulting experience
- OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience
- OR Master's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
- OR equivalent experience.

**Additional or Preferred Qualifications**
- 8+ years technical pre-sales, technical consulting, or technology delivery, or related experience
- OR equivalent experience.
- 6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
- Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

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