Billing Specialist

6 months ago

Hanoi, Vietnam Rent Ready Full time

**Who We Are**

Rent Ready is a B2B online marketplace that uses technology to deliver end-to-end make-ready services for apartment communities. Built to eliminate the frustration of typical apartment turns, Rent Ready utilizes a proprietary logistics platform to connect apartment communities to skilled professionals nationwide.

**Job Mission**

The Billing Specialist will partner with the Controller to coordinate Accounts Receivable billing and collections to mitigate past-due customer balances. The primary focus is to keep accurate data by communicating effectively with cross-functional departments, provide timely information to customers, and resolve billing disputes and payment challenges.

**What You’ll Do**
- Provide excellent and timely customer service.
- Monitor billing inbox regarding customer inquiries and provide timely research and resolution.
- Collaborate with cross-functional teams to seek additional approvals for invoice revisions and post to accounting software accordingly.
- Consistently monitor customer Accounts Receivable balances and correspond with past-due customers.
- Escalate concerns to appropriate management individuals regarding delinquent customers and/or discrepancies.
- Fulfill documentation requests to new customers to facilitate onboarding.

**Requirements**:

- Adaptive - embraces change and values the constant improvement initiatives
- Relentless - self-motivated and desires to tackle challenges
- Resourceful - is willing and able to dig in to transactions
- Smart - learns quickly and is able to grasp complex or fluctuating processes
- Consistency - appreciates and fosters reliable information

**Qualifications**
- Prefer 5+ years of successful Accounts Receivable experience
- Prefer multi-family property business knowledge and/or experience
- QuickBooks, database, and/or CRM software experience a plus
- Ability to handle over 250 customers (and growing)
- Experience and success with AR collections, monitoring balances, and payment resolution
- Ability to work remotely 8am-5pm Eastern, Monday-Friday (company is located in Charlotte, NC, USA)
- Intermediate Excel experience; tech-savvy is a plus
- Comfortable communicating information to internal management
- Fluently speak and write English
- Must have reliable internet service and a Windows computer
- This is a contract position paid through Deel

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