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Customer Success Manager
2 weeks ago
Thiết kế và cải tiến trải nghiệm khách hàng theo customer Journey
Xây dựng hệ thống, quy trình quản lý điểm chạm, các công cụ tương tác và kịch bản tương tác tự động nhằm phát hiện vấn đề, giúp khách hàng sử dụng hiệu quả sản phẩm công ty cung cấp
Đo lường, phân tích đánh giá các điểm chạm, các chỉ số phản ánh sức khỏe khách hàng & đưa ra các phương án thúc đẩy tăng trưởng tỷ lệ khách hàng active & renewal
Chịu trách nhiệm thúc đẩy các phòng ban liên quan tham gia vào quá trình onboard, vận hành, phát triển sản phẩm... nhằm đáp ứng & vượt nhu cầu mong đợi của khách hàng
**Yêu cầu công việc**:
Có kinh nghiệm ít nhất 2 năm làm Project Manager, Product Manager hoặc Quản lý chất lượng dịch vụ
Hoặc ứng viên có kinh nghiệm tại bộ phận quản lý dịch vụ khách hàng
Có ít nhất 3-5 năm kinh nghiệm làm việc trong lĩnh vực dịch vụ khách hàng, sale & marketing
***Có kinh nghiệm xây dựng quy trình, tham gia vào xây dựng CRM hoặc các giải pháp Marketing automation
Ưu tiên ứng viên đã có kinh nghiệm về quản trị trải nghiệm khách hàng, customer success
**Quyền lợi**:
- Lương/thưởng hấp dẫn theo quy định của công ty
- Chế độ BHXH, BHYT theo luật Lao động, ngoài ra được tham gia chương trình bảo hiểm Sapo Care
- Được tham gia các khoá đào tạo từ các chuyên gia hàng đầu về thương mại điện tử, marketing online, phầm mềm...
- Được làm việc trong môi trường chuyên nghiệp, trẻ trung, năng động.
**Liên hệ**:
Để tìm hiểu thêm chi tiết, vui lòng liên hệ:
Liên hệ : Ms Hương: 097.125.7494
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