Customer Success Manager

5 months ago

Hanoi, Vietnam Công Ty TNHH ELSA Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Engagement and Client Relationship Management:

- Curate and create learning activities customized to different client segments, fostering engagement and success.
- Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions.

Onboarding and Tailored Implementation:

- Operate seamless onboarding process for new clients, ensuring a smooth transition onto our platform.
- Develop and implement customized strategies aligned with clients' needs, optimizing our solutions within their educational settings.

Growth and Retention Initiatives:

- Build case studies, best practices, and user testimonials for use in marketing and branding.
- Proactively identify opportunities for upselling or expanding services to maximize client values.
- Collaborate cross-functionally with Sales, Marketing, Product Development, and Support teams to address client needs and regular check-ins with clients to understand their evolving needs and challenges.

User Training and Ongoing Support:

- Conduct comprehensive user training sessions, empowering clients with in-depth knowledge on effectively utilizing our technology.
- Provide ongoing support to address queries and ensure optimal usage of our solutions.
- Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
- Collaborate with the support team to ensure timely and effective resolution of client concerns.

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive compensation with hot monthly bonus
- ELSA Premium account
- Premium Health Insurance, Annual Health Check
- Flexible working time (9am-6pm Mon-Fri), hybrid working
- Up to 16 days leave, 1 birthday leave, 1 Christmas day.
- Social insurance, health insurance, and unemployment insurance for full salary.
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role in shaping the next stage of the company’s growth.
- Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
- Company trip, Company Birthday, Company Party and Happy Hour.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Educational Background: A bachelor's or master's degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), Education, or a related field.
- Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
- Teaching Experience: Prior experience as an English language teacher or instructor is preferred. Understanding the teaching process and student needs is crucial when working with clients in the education sector.
- English Language Proficiency: Near-native proficiency in English is typically required, along with a deep understanding of English pronunciation.
- Client Management Skills: Strong relationship-building abilities to effectively communicate the value of the training platform's offerings to clients and manage their accounts.
- Communication Skills: Excellent written and verbal communication skills to effectively interact with clients and internal teams.
- 3 - 10 years of working experience, preferably in the EdTech or Education industries.
- Excellent communication, negotiation, and presentation skills.
- Strong problem-solving and strategic thinking abilities.
- Proficiency in Microsoft Office suite.
- Knowledge of the education sector and familiarity with EdTech products and services is a plus.
- Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
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