Customer Success Manager

4 weeks ago

Hanoi, Vietnam Tek Experts Full time

Overview:
We’re seeking an organized and detail-oriented Customer Success Manager to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to ensure products meet customer needs and to stay informed on standard concepts practices, and procedures for serviced products. You should expect to support multiple accounts and multiple products, promoting retention, loyalty, and account growth.

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Tek Experts is part of TeKnowledge - where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

**Responsibilities**:
**This role will**:

- Develop a thorough working knowledge of the suite of products.
- Understand how our customers are utilizing our products and recommend additional features they can leverage to enhance their business.
- Ensure client configuration aligns with recommended best practices.
- Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs.

Qualifications:
**In this role**:

- Proficiency in both written and spoken English is required.
- A bachelor's degree from an accredited college or university, or equivalent work experience, is required.
- At least 2 years of experience as a Customer Success Manager are required.
- Excellent spoken and written communication skills and presentation skills are required, with the ability to effectively convey a variety of topics to a diverse audience.
- Exceptional time management skills, the ability to prioritize multiple tasks, and the ability to meet deadlines in a fast-paced environment are required.
- Experience providing high-level client support, both internal and external, is required, including the ability to build strong client and team member relationships.

  • Customer Success Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam SoftwareOne Full time

    Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareONE and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly. You may be required to conduct Onboarding sessions with your customer stakeholders providing insight...

  • Customer Success Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam SoftwareOne Full time

    Job Function:Field Sales Why SoftwareONE?:The role: Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareONE and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly. You may be required to conduct Onboarding sessions...

  • Customer Success Manager

    4 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking an organized and detail-oriented customer success professional to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to...

  • Customer Success Account Manager

    2 months ago

    Hanoi, Vietnam LittleLives Inc Pte Ltd Full time

    Hanoi, Hanoi- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...

  • Customer Success Account Manager

    2 months ago

    Hanoi, Vietnam LittleLives Full time

    As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise...

  • Customer Success Manager

    4 weeks ago

    Hanoi, Vietnam The Wise Seeker Services Full time

    At The Wise Seeker, we are looking for a Customer Success Manager to work with one of our clients located in Vietnam: a digital asset trading platform for Vietnamese people. Working Location: Hanoi Sector: IT **Tasks** - Recruit, manage, train and develop the customer service team in terms of professional knowledge, products and communication soft...

  • Customer Success Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam Tek Experts Full time

    Overview:We're seeking an organized and detail-oriented Customer Success Manager to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to ensure...

  • Customer Success Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam The Wise Seeker Services Full time

    At The Wise Seeker, we are looking for a Customer Success Manager to work with one of our clients located in Vietnam: a digital asset trading platform for Vietnamese people.Working Location: HanoiSector:ITTasks Recruit, manage, train and develop the customer service team in terms of professional knowledge, products and communication soft skills. Communicate...

  • Customer Success Manager

    2 months ago

    Hanoi, Vietnam SoftwareOne Full time

    Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareONE and/or partner solutions and align with Sales and Solution Sales on upcoming up - or cross-selling opportunities accordingly. - You may be required to conduct Onboarding sessions with your customer stakeholders providing...

  • Customer Success Manager

    1 week ago

    Hanoi, Vietnam SoftwareOne Full time

    Job Function: Field Sales Why SoftwareONE?: The role: - Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareONE and/or partner solutions and align with Sales and Solution Sales on upcoming up - or cross-selling opportunities accordingly. - You may be required to conduct Onboarding...

  • Customer Success Manager

    7 days ago

    Hanoi, Vietnam công ty tnhh elsa Full time

    Engagement and Client Relationship Management: Curate and create learning activities customized to different client segments, fostering engagement and success. Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions. Onboarding and Tailored...

  • Customer Success Manager

    7 days ago

    Hanoi, Vietnam Công Ty TNHH ELSA Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Engagement and Client Relationship Management: - Curate and create learning activities customized to different client segments, fostering engagement and success. - Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our...

  • Customer Success Manager

    2 weeks ago

    Hanoi, Vietnam Sapo.vn Full time

    Thiết kế và cải tiến trải nghiệm khách hàng theo customer Journey Xây dựng hệ thống, quy trình quản lý điểm chạm, các công cụ tương tác và kịch bản tương tác tự động nhằm phát hiện vấn đề, giúp khách hàng sử dụng hiệu quả sản phẩm công ty cung cấp Đo lường, phân tích...

  • Customer Success Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam công ty tnhh elsa Full time

    Engagement and Client Relationship Management:Curate and create learning activities customized to different client segments, fostering engagement and success.Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions.Onboarding and Tailored Implementation:Operate...

  • Customer Success Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công Ty TNHH ELSA Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Engagement and Client Relationship Management:Curate and create learning activities customized to different client segments, fostering engagement and success. Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and...

  • Customer Success Director

    2 months ago

    Hanoi, Vietnam TechX Corporation Full time

    **About TechX** TechX is a trailblazer in the field of cloud computing and data analytics, specializing in empowering businesses within the banking, financial services, and enterprise sectors. Our flagship product, XData, redefines data analytics by providing advanced insights and innovative solutions that drive meaningful outcomes. **Role Overview** As a...

  • Customer Success Collaborator

    2 weeks ago

    Hanoi, Hanoi, Vietnam OPENCOMMERCE GROUP Full time

    Customer Success Collaborator (fulltime)**:- **Team: Product Operations |Location:130 Trung Phụng, Xã Đàn, Đống Đa, Ha Noi- / What will you do?_ Support customers by replying to all their requests via Help Desk Live chat with customers to support their realtime inquiries Call customers when needed to solve urgent issues Handle urgent requests from...

  • Customer Support Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam PIXELZ Full time

    THE ROLE:At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company's key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about...

  • Customer Support Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam Adecco Full time

    Responsibilities:Job Description: Drive Customer Support Performance: Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous...

  • Customer Success

    3 weeks ago

    Hanoi, Vietnam Sapo.vn Full time

    Nhân viên Phòng Customer Success sẽ đảm nhận vai trò quan trọng trong việc tạo ra trải nghiệm tối ưu nhất cho khách hàng của Sapo. Trong vai trò này, bạn sẽ đóng vai trò là cầu nối chính giữa khách hàng và các bộ phận khác trong tổ chức, đảm bảo rằng nhu cầu của khách hàng được...