Customer Success Manager

6 months ago

Hanoi, Vietnam Tek Experts Full time

Overview:
We’re seeking an organized and detail-oriented Customer Success Manager to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to ensure products meet customer needs and to stay informed on standard concepts practices, and procedures for serviced products. You should expect to support multiple accounts and multiple products, promoting retention, loyalty, and account growth.

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Tek Experts is part of TeKnowledge - where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

**Responsibilities**:
**This role will**:

- Develop a thorough working knowledge of the suite of products.
- Understand how our customers are utilizing our products and recommend additional features they can leverage to enhance their business.
- Ensure client configuration aligns with recommended best practices.
- Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs.

Qualifications:
**In this role**:

- Proficiency in both written and spoken English is required.
- A bachelor's degree from an accredited college or university, or equivalent work experience, is required.
- At least 2 years of experience as a Customer Success Manager are required.
- Excellent spoken and written communication skills and presentation skills are required, with the ability to effectively convey a variety of topics to a diverse audience.
- Exceptional time management skills, the ability to prioritize multiple tasks, and the ability to meet deadlines in a fast-paced environment are required.
- Experience providing high-level client support, both internal and external, is required, including the ability to build strong client and team member relationships.

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