Manager, Bancassurance

1 week ago


Hanoi, Hanoi, Vietnam FWD Insurance Full time
About FWD Vietnam


FWD Group is a pan-Asian life insurance business with more than 10 million customers across 10 markets, including some of the fastest growing insurance markets in the world.

FWD reached its 10-year anniversary in 2023.

FWD Vietnam was established in 2016 and is a member of FWD Group.

FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.

Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

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PURPOSE:
The position has the responsibility of driving sale team and achieving the sales target for the assigned bank branches.

Target Achievement

  • Drive sales and achieve targets through the bank branches
Sales Support

  • Support the RDOB in his sales effort, in terms of generating benefit illustrations etc
Relationship Management

  • The Bank is the key customer of the Business Manager and he has to engage an open and trusting relationship with the Branch Managers/officers/staff
  • Engage the employees of the bank branches in regular discussions to transfer knowledge about insurance, understanding their issues/ concerns about selling insurance (if any)
  • Ensure that all service requirements are met for the sale team.
Process & System

  • Responsible for defining related processes in discussion with various departments
  • Documentation, compliance and audit
  • Ensure adherence to various related service related matrices agreed with partners across product life cycle (policy issuance, customer service, claims, etc.).

KEY PERFORMANCE INDICATORS

QUALITATIVE

  • Achieving sales targets
  • Activate & Penetrate branches for Insurance Sales
  • Arranging training programs for bank staff/FWD sale staffs on products and selling skills
  • Increasing productivity of bank branch

QUANTITATIVE

  • Achievement of Monthly / Quarterly / Half yearly and Annual Sales Target
QUALIFICATIONS / EXPERIENCE

  • WORK EXPERIENCE: at least 5 years In Insurance / Banking / Finance and at least 3 years of management experiences.
  • QUALIFICATIONS Diploma, Graduates / MBAs of formal education is desirable.
EXTERNAL & INTERNAL CONTACTS

Internal:

  • Senior Management
  • Cross functional stakeholder
  • Subordinate managers and sale team
  • Senior Management
  • Cross functional stakeholder
s

  • CX champions
  • Distribution heads/representatives

External:

  • Assigned Bank partners.
KNOWLEDGE & TECHNICAL SKILLS

  • Should have good computer skills (word, excel, power point, outlook)Process and customer experience oriented, with ability to solve unfamiliar problems with a structured and analytic approach.
  • Must have ability to pain, organize, and multitask
  • Strong acumen for customer service, effective problem solving ability
  • Ability to manage conflicts, reconcile differences
  • Strong negotiation skill
  • Ability to take decision effectively
  • Result orientation
  • Leadership skills
  • Ability to conduct customer analytics to build good insights about customers and serve as basis for decision making.
  • Ability to engage in strategic planning and help deliver the best customer experience to achieve FWD brand vision "to change the way customers feel about insurance".


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