Team Manager, Ebrm

3 weeks ago

Hanoi, Vietnam Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-Vietnam-Hanoi

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 22/Jan/2024, 8:14:26 PM

**Unposting Date***: Ongoing

**The Role Responsibilities**

The job will drive new company tie ups and driving sales volumes from approved companies. This will include:

- Tie up with companies
- Drive sourcing and activation booths in approved companies
- Track and monitor sales productivity to maximize business opportunities and cross sell rates to achieve agreed targets and provide efficient service quality
- Manage and maintain corporate relationship to drive acquisition volumes for personal products like payroll, personal loan and mortgage loan and cross-sell Bancasurance.
- Drive company upgrades from portfolio companies to Primary and Secondary EB companies
- Manage and maintain the development of strong and differentiated product propositions, customized pricing for corporate working with RBP, Wealth, RC segments, CI/CM teams at both corporate and employee level
- Selectively broaden product offerings to maximize “Share of Wallet” for Primary and Secondary EB customers, and deliver and drive target PPC
- Work with other segments including Corporate and Transaction banking and Business Banking to cross pollinate the client base.
- Track market share and competition, derive insights to competitor strategies and take proactive steps
- Corporate interface on initial set-up, and ensure correct on boarding/ listing and categorization of corporate
- Responsible for ensuring compliance, with respect to corporate listing.
- Ensure smooth set up of payroll processing for corporate and facilitate system interface
- Arrive at specific portfolio campaigns at R.M level, Corporate category/ key corporate level
- Drive the system towards service quality standards in an efficient operation where risks are well controlled
- Responsible to manage service camps and corporate related service complaints and support

**Health & Safety**
- Being responsible for the health and safety aspects within the unit.
- Ensuring the work environment is safe and free from risk relating to Health & Safety.
- Ensuring that any H & S issues raised by staff are addressed and escalated on a timely manner.
- Supporting in the implementation of the Group H & S initiatives.
- Promoting H & S awareness amongst employees.
- Identifying & ensuring Fire wardens and First aiders are trained appropriately.
- Ensuring compliance to local legislations and group requirements.

**Strategy**
- Enhancing the Bank’s image via community activities.
- Manage the Employee Banking RM team to maximize new business opportunities while creating and maintaining relationship in corporation with company client to penetrate for sale teams in term of Employee Banking and Corporate Sourcing connected with personal products like payroll, personal loan and mortgage loan and cross-sell Bancassurance
- Ensure an ongoing growth in market share and profitability in line with Bank’s business direction through excellent relationship with customers.
- Formulate effective sales strategies to achieve agreed targets and provide efficient service quality so as to ensure customer retention.
- Ensuring an ongoing growth in market share and profitability in line with Bank’s business direction through excellent relationship with customers

**Processes**
- Ensuring all employee banking sales teams to follow service standards of the Bank.
- Facilitating and implementing work process improvements.

**Risk Management**
- Ensuring the work environment safe and free from risks relating to Health & Safety.
- Ensuring team members to be compliant with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and KYC.
- Participating in and/or supporting the Bank's effort in combating money-laundering activities.
- Ensuring team members to exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates
- University Certificate
- Bank training; i.e. mandatory & developmental - role-specific, and regulatory / compliance bank wide & role-specific,
- Vietnamese & English

**Role Specific Technical Competencies**
- Bank Account Features and Services
- Customer Experience Management
- Customer Retention
- Portfolio Management for Retail Bank
- Sales Proposals and Presentations
- Customer Support Policies, Standards and Procedures

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients,

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