Senior Team Manager, Business Development, Psc

3 weeks ago

Hanoi, Vietnam Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-Vietnam-Hanoi

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 11/May/2023, 11:45:30 PM

**Unposting Date***: Ongoing

**Role Responsibilities**
**Strategy**
- Motivate and develop the team to overachieve agreed sales target. and revenue
- Drive the team to sell best main products as mortgage loans and cross-sell other individual banking products like CASA, Visa Debit Card, credit cards
- Manage Business Development Managers, Personal Clients to maximize new business opportunities of multiple personal products while providing one-stop quality customer service in an efficient operation where risks are well controlled.

**Business**
- Driving sales productivity and other initiatives to achieve target per month and customer satisfaction objectives.
- Working with other functions to improve processes and systems for acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition.
- Coaching direct reports and key talents to deliver on individual performance
- Being multi-skilled to handle all kinds of transactions and services in the bank
- Enhancing the Bank’s image via community activities.
- Ensuring the team to follow service standards of the Bank.
- Monitoring customer service quality of the team.
- Getting customer retention efforts with personal involvement in complaint resolution.

**Processes**
- Facilitating and implementing work process improvements.

**People & Talent**
- Coaching all team leaders about management skills so that team leaders can manage their teams to increase sales productivity
- Coaching all team leaders, team managers about management skills so that team leaders, managers can manage their teams to increase sales productivity
- Devolve skills for Team managers for management, sourcing, tracking, reports, policy matured users, system, code of conduct, sale governance and risk controlling.
- Identify and motivate talents to become successors

**Risk Management**
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

**Governance**
- Manage the team to follow the Bank Code of Conduct.
- Ensuring service quality and clients satisfaction level as the Bank’s target

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Line Managers, Colleagues, Policy and products, Collection, operation function such as account services, lending operation, sale coordinators; Compliance

**Other Responsibilities**
- Ensuring all team members to follow service standards of the Bank.
- Cascading and living the Bank’s values.
- Undertaking special projects / assignments.
- Getting customer retention efforts with personal involvement in complaint resolution.
- Follow CPBB learning essential and product training

**Role Specific Competencies**
- Complexity
- Experience / situation
- Typical wording

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll

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