Senior Manager, Business Analysis

1 week ago

Hanoi, Vietnam Techcombank Full time

27 May 2024**Senior Manager, Business Analysis (40000037)**:

- Category: Retail Banking Group- Job Type:
- Facility: Retail Banking**Job Purpose**:
**Key Accountabilities (1)**:

Research and Analysis
- Establish best practices in business analysis, requirements gathering, requirements handover, feature prioritization and onboarding/training processes.
- Critically evaluate information gathered from multiple sources for improvement recommendations.
- Use data modelling, budgeting and forecasting techniques to present analyses for sound business decisions.
- Recommend solutions (services, processes or products that solve a particular problem) with detailed pros and cons recommendation.
- Lead the business analysis process with mínimal guidance.

**Key Accountabilities (2)**:

Reporting and Documentation
- Work closely with project teams / business tribes to understand business objectives and processes.
- Evaluate suggested modifications and improvements for improved operating efficiencies.
- Explain technical jargon to non-technical/commercial teams, simplify requirements so they are easily understood.
- Aggregate, assimilate and analyze information and data from diverse sources towards decision recommendations.
- Handover business requirements to the technical team ensuring adequate business context, detailed feature description and relative prioritization for technical requirements definition and development.

Stakeholder and Team Management
- Prepare well-organised weekly/monthly/adhoc reports for management and customers as required.
- Communicate well-organised insights and perspectives to stakeholders on market data gathered and analysed.
- Coordinate internal resources and third parties/vendors for project execution.
- Facilitate project meetings and presentations to report on status, issues and risks to the team and stakeholders.
- Leverage Agile project management tools to share resources and documentation on assigned projects.
- Coach team members for improved stakeholder engagement, business analyses and problem solutioning.
- Immerse in new business areas to gain domain expertise, as required.

**Key Accountabilities (3)**:

PEOPLE MANAGEMENT
- Attract, onboard and retain the right talents for a high
- performing team
- Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
- Manage team performance & provide feedback regularly (following the annual performance management cycle);
- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the team
- Act as a role model and promote corporate culture at sub
- function level
- Understand & communicate relevant HR offerings to team members.

**Key Relationships - Direct Manager**:
Head of Function/Director, Business Analysis

**Key Relationships - Direct Reports**:
Expert/Senior Officer/Officer, Business Analysis

**Key Relationships - Internal Stakeholders**:
Teams within and across Divisions

**Key Relationships - External Stakeholders**:
Customers and partners providing professional services

**Success Profile - Qualification and Experiences**:

- A Bachelor's degree or higher in Finance and Banking, Economics, Computing, Information Technology, Business Management or related disciplines
- Certification from the Institute of Business Analysis (IIBA) is preferred
- At least 8 years of experience in a similar role in a financial institution with at least 4 years of managerial experience
- Business English standard of proficiency is required
- Advanced MS Excel skills
- Proven analytical and modelling capability with gap analysis, SWOT analysis
- Experience writing SQL queries and using data visualization techniques and tools
- Experience making business presentations to multiple stakeholder groups

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