Senior Manager, Business Analysis

2 weeks ago

Hanoi, Hanoi, Vietnam Techcombank Full time

27 May 2024
Senior Manager, Business Analysis :

  • Category: Retail Banking Group
  • Job Type:
  • Facility: Retail Banking
    Job Purpose:

Key Accountabilities (1):

Research and Analysis

  • Establish best practices in business analysis, requirements gathering, requirements handover, feature prioritization and onboarding/training processes.
  • Critically evaluate information gathered from multiple sources for improvement recommendations.
  • Use data modelling, budgeting and forecasting techniques to present analyses for sound business decisions.
  • Recommend solutions (services, processes or products that solve a particular problem) with detailed pros and cons recommendation.
  • Lead the business analysis process with mínimal guidance.

Key Accountabilities (2):

Reporting and Documentation

  • Work closely with project teams / business tribes to understand business objectives and processes.
  • Evaluate suggested modifications and improvements for improved operating efficiencies.
  • Explain technical jargon to nontechnical/commercial teams, simplify requirements so they are easily understood.
  • Aggregate, assimilate and analyze information and data from diverse sources towards decision recommendations.
  • Handover business requirements to the technical team ensuring adequate business context, detailed feature description and relative prioritization for technical requirements definition and development.
Stakeholder and Team Management

  • Prepare wellorganised weekly/monthly/adhoc reports for management and customers as required.
  • Communicate wellorganised insights and perspectives to stakeholders on market data gathered and analysed.
  • Coordinate internal resources and third parties/vendors for project execution.
  • Facilitate project meetings and presentations to report on status, issues and risks to the team and stakeholders.
  • Leverage Agile project management tools to share resources and documentation on assigned projects.
  • Coach team members for improved stakeholder engagement, business analyses and problem solutioning.
  • Immerse in new business areas to gain domain expertise, as required.

Key Accountabilities (3):

PEOPLE MANAGEMENT

  • Attract, onboard and retain the right talents for a high
- performing team

  • Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
  • Manage team performance & provide feedback regularly (following the annual performance management cycle);
  • Enable team member's professional and personal development through capability assessment, training, coaching & feedback, etc.
  • Motivate and recognize team members' contributions towards the team's shared goals
  • Responsible for developing talents within the team
  • Act as a role model and promote corporate culture at sub
- function level

  • Understand & communicate relevant HR offerings to team members.

Key Relationships - Direct Manager:

Head of Function/Director, Business Analysis

Key Relationships - Direct Reports:

Expert/Senior Officer/Officer, Business Analysis

Key Relationships - Internal Stakeholders:

Teams within and across Divisions

Key Relationships - External Stakeholders:

Customers and partners providing professional services

Success Profile - Qualification and Experiences:

  • A Bachelor's degree or higher in Finance and Banking, Economics, Computing, Information Technology, Business Management or related disciplines
  • Certification from the Institute of Business Analysis (IIBA) is preferred
  • At least 8 years of experience in a similar role in a financial institution with at least 4 years of managerial experience
  • Business English standard of proficiency is required
  • Advanced MS Excel skills
  • Proven analytical and modelling capability with gap analysis, SWOT analysis
  • Experience writing SQL queries and using data visualization techniques and tools
  • Experience making business presentations to multiple stakeholder groups

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