Sales Manager- Coach for Business Banking Channel
4 weeks ago
**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**
**Working Arrangement**
Hybrid
**JOB DESCRIPTION OF COACHES - BUSINESS BANKING**
**(BB SALES MANAGER- BB COACH)**
**I. Objective**:
The Business Banking Sales Manager shall work under the supervision of TCB for the provision of the Secondment Support in bancassurance business, specifically in the INS BB. He/she shall report directly to BB INS Cluster Manager as Sales Manager structure with a matrix report to Manulife
**II.
**A. **Roles and Responsibilities**
**1. Sales Support Management**
- Business Operation:
- Review and evaluate client profiles to avoid pending reasons, reduce pending clearance workload for BB.
- Assist bankers in clear pending, not-taken, cancellation issue from customers for BB Bancassurance;
- Provide consultation for BIS during sale process to ensure smoothly operation, especially for big cases: client profile analysis, product match, document requirements
- Supervise and accelerate production of significant cases.
- Support sales activities in BBC; (Group presentations, customer consultant for VIP in branches )
**2. Training & Coaching**
- On-job training of insurance sales for all bankers in terms of operation and UW guidelines specifically for BB clients.
- Guide bankers in sale processes and helping them differentiate between selling for customers of different profiles.
- Support CM to conduct enhanced/refresher workshops of Manulife sales procedures and insurance operation for all BBC’s.
**B. **Reporting lines**:
- Direct manager: Cluster Manager
- Reporting level: BIS
- Internal communication: Omni channel (frontline & business development), IB, Manulife UW/OP
**C. **Experiences and competencies**:
- Qualification: Bachelor of Business Administration, Economics, Finance, Banking, Insurrance or related field.
- At least 1 year experience in the position of Regional Sales Manager/ Sales Manager (SM), preferable to those who has experience in bancasurrance sales management for VIP customer.
- Practical understanding of retails banking operation from business development to sales management.
- Knowledge: Understanding of personal wealth management, customer profile management, priority banking model; basic understanding TCB’s products and services, fundamental of government regulation/ law on finance business and insurrance.
- Foreign lanaguage: English language (TOEIC level 3 or higher).
- Other requirements: Computing ability: have experience in using administration, banking softwares
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer
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