Coach- Sales Manager Coach, Partnership

4 weeks ago

Hanoi, Vietnam Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

**Key role of COACH**

The Coach shall work under the of TCB for the provision of the Secondment Supports in bancassurance business. He/she shall report directly to Head of Cluster as Coach structure with a matrix report to Manulife.

**Job accountability and responsibility of COACH**

**Sales Support Management**

Drive TCB Bancassurance productivity KPI: TIS: closing ratio, case size; PRM: # of qualified referral; RBO: # of insurance protection conversation, closing % Work with Branch Managers/Function Managers for target alignments, monthly/weekly Action Plans of Sales Activities and focus to drive production. Review pipelines, provide sales consultation, and motivate Bankers to achieve Banca targets and key success factors (will be listed detailed) Join field work with bankers aiming at both improving sales skills for banker and accelerating production with significant cases. (Conduct minimum 08 JFW/month with bankers) Support sales activities in branches (Group presentations, customer consultant for VIP in branches ) Business Operation and Customers Services
- To assist bankers in clear pending business
- To assist bankers in not-taken, cancellation issue from customers
- To support bankers in claim cases
- To support bankers in policy services, claim handles etc.

**Training & Coaching**

On-job training of insurance sales for all bankers in term of products, skills and operation. Conducts enhanced/refresher workshops of products, skills and Manulife sales procedures for all branches (each coach need to conduct apx. Min 4 workshops/month). Conduct coaching sections with prioritized TIS and RBO/SRBO on Banca products and sales to improve performance by accessing and grouping by competence levels. Support TIS/ RBO to for weekly goal setting and activities planning

**Business Planning & Strategy Execution**:
Implement the launches of business strategies and initiatives to TCB sales force: Digital tool strategies, ePolicies, new product launches, new set of RidersUpdate and communicate for bankers’ new contests, campaigns (if any) from TCB HO Update regular tracking performance report for CSA (daily hot sales, weekly /bio-weekly). Monthly review on quality report (active ratio, case/per active, case size )

**Job Skills of Coach**:

- Education: College/ University Degree, majoring in Business Administration, Marketing, Banking, etc.
- Experience: at least 2 years of sales management experience in insurance or banking businesses.

Have a good bancassurance background is preferable
- Competencies:

- Dynamic personality with good ability to interact with different people and levels
- Systematic and structured to understand systems and processes
- Strong leadership and communication skills
- Ability to work hard and can work under minimum supervision
- We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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