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Assistant Manager, Bancassurance

4 months ago

Hanoi, Vietnam FWD Insurance Full time

About FWD Vietnam

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023.

FWD Vietnam was established in 2016 and is a part of FWD Group. The company is focused on making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

Visit

KEY ACCOUNTABILITIES:

- The Business Manager has the responsibility of driving sale team and achieving the sales target for the assigned bank branches- Target Achievement-
- Drive sales and achieve targets through the bank branches- Sales Support-
- Support the RDOB in his sales effort, in terms of generating benefit illustrations etc- Relationship Management-
- The Bank is the key customer of the Business Manager and he has to engage an open and trusting relationship with the Branch Managers/officers/staff
- Engage the employees of the bank branches in regular discussions to transfer knowledge about insurance, understanding their issues/ concerns about selling insurance (if any)
- Ensure that all service requirements are met for the sale team.- Process & System-
- Responsible for defining the channel related processes in discussion with various departments
- Documentation, compliance and audit
- Ensure adherence to various service related matrices agreed with partners across product life cycle (policy issuance, customer service, claims, etc.).
- Work closely with stakeholders to determine business objectives and strategy for all customer propositions and customer journeys
- Accountable for customer experience KPIs and prepares corresponding reports (e.g. customer satisfaction reports/researches).
- Generate customer experience improvement initiatives using data insight and ongoing measurement.
- Collaborate with internal and external departments for CX improvement initiatives.
- Co-ordinate across departments in case of customer experience issues.
- Be the voice of the customer and help the organization understand how to satisfy their needs.
- Champion marketing strategy and ensure they are integrated into future activities.
- Ensure and maintain good relationships with key and relevant service providers to promote the branding of the company.
- Other tasks as assigned by line manager.- WORK EXPERIENCE:- At least 4 years In Insurance / Banking / Finance / FMCG and at least 3 years of management experiences.- QUALIFICATIONS: Diploma, Graduates / MBAs of formal education is desirable.- COMPETENCIES- Should have good computer skills (word, excel, power point, outlook)
- Must have ability to plan, organize and multitask
- Strong acumen for customer service, effective problem solving ability
- Ability to Manage Conflict, Reconcile Differences
- Strong Negotiation Skill.
- Ability to take decision effectively
- Result Orientation
- Leadership Skills