![Elsa Corp.](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
3 weeks ago
**CUSTOMER SUCCESS MANAGER**
**Location**: Ho Chi Minh city (82 Tran Huy Lieu, Phu Nhuan) or Hanoi (TID Center, 4 Lieu Giai, Ba Dinh)
**Team**: Customer Success Management
**Report to**:Head of Customer Success - SEA & Taiwan
**WHAT WILL YOU DO?**
As a Customer Success Manager, you will play a key role in ensuring the success and satisfaction of our B2B client base. Your primary responsibilities will include onboarding, tailored implementation planning, user engagement, and being the ELSA representative to foster growth opportunities within our client portfolio. We focus on providing solutions that enhance educational outcomes through technology for diverse clients, including enterprises, English language teaching centers, K-12 schools, and higher education institutions.
**KEY RESPONSIBILITIES**:
**Engagement and Client Relationship Management**:
- Curate and create learning activities customized to different client segments, fostering engagement and success.
- Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions.
**Onboarding and Tailored Implementation**:
- Operate a seamless onboarding process for new clients, ensuring a smooth transition onto our platform.
- Develop and implement customized strategies aligned with clients' needs, optimizing our solutions within their educational settings.
**Growth and Retention Initiatives**:
- Build case studies, best practices, and user testimonials for use in marketing and branding.
- Proactively identify opportunities for upselling or expanding services to maximize client values.
- Collaborate cross-functionally with Sales, Marketing, Product Development, and Support teams to address client needs and regular check-ins with clients to understand their evolving needs and challenges.
**User Training and Ongoing Support**:
- Conduct comprehensive user training sessions, empowering clients with in-depth knowledge on effectively utilizing our technology.
- Provide ongoing support to address queries and ensure optimal usage of our solutions.
- Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
- Collaborate with the support team to ensure timely and effective resolution of client concerns.
**REQUIREMENTS**
- Educational Background: A bachelor's or master's degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), Education, or a related field.
- Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
- Teaching Experience: Prior experience as an English language teacher or instructor is preferred. Understanding the teaching process and student needs is crucial when working with clients in the education sector.
- English Language Proficiency: Near-native proficiency in English is typically required, along with a deep understanding of English pronunciation.
- Client Management Skills: Strong relationship-building abilities to effectively communicate the value of the training platform's offerings to clients and manage their accounts.
- Communication Skills: Excellent written and verbal communication skills to effectively interact with clients and internal teams.
- 3 - 10 years of working experience, preferably in the EdTech or Education industries.
- Excellent communication, negotiation, and presentation skills.
- Strong problem-solving and strategic thinking abilities.
- Proficiency in Microsoft Office suite.
- Knowledge of the education sector and familiarity with EdTech products and services is a plus.
- Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
**WHY YOU'LL LOVE WORKING HERE?**
- Competitive compensation
- ELSA Pro account
- Premium Health Insurance, Annual Health Check
- Flexible working time (9am-6pm Mon-Fri), hybrid working
- Up to 16 days leave, 1 birthday leave, 1 Christmas day.
- Social insurance, health insurance, and unemployment insurance for full salary.
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role in shaping the next stage of the company’s growth.
- Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
- Company trip, Company Birthday, Company Party and Happy Hour.
**HOW TO APPLY?**
**Salary**: 10,000,000₫ - 30,000,000₫ per month
Application Deadline: 2024/03/31
-
Customer Success Manager
4 weeks ago
Ho Chi Minh City, Vietnam TechX Corporation Full timeAt TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...
-
Customer Success Manager
3 weeks ago
Ho Chi Minh City, Vietnam TelestarVN Full time**OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam TechX Corporation Full timeAt TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers.Are you ready to make an impact in the dynamic world of cloud...
-
Customer Success Manager
3 weeks ago
Ho Chi Minh City, Vietnam Carrot Fertility Full time**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Customer Success Manager
3 weeks ago
Ho Chi Minh City, Vietnam Monroe Consulting Group Full time**Customer Success Manager**: - **Sector**: Monroe Manufacturing & Industrial 4.0 - **Contact**: Sid - **Client**: Monroe Consulting Group - **Location**: Ho Chi Minh City - **Salary**: Negotiable - **Expiry Date**: 16 July 2023 - **Job Ref**: BBBH418159_1681698219 International award-winning executive recruitment expert Monroe Consulting Group is...
-
Customer Success Manager
3 weeks ago
Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: **GPC** has an immediate opening...
-
Customer Success Manager
3 weeks ago
Ho Chi Minh City, Vietnam The Stakeholder Company Pte. Ltd. Full time**About TSC** The Stakeholder Company (TSC) is a global technology company that empowers business and organisation leaders to map, mine and manage complex issue and stakeholder environments. Today we are recognised as the world’s leader in providing AI-driven stakeholder and issue management SAAS (Software as a Service). We work with Fortune 500...
-
Customer Success Account Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam LittleLives Inc Pte Ltd Full timeHo Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Monroe Consulting Group Full timeCustomer Success Manager:- Sector: Monroe Manufacturing & Industrial 4.0- Contact: Sid- Client: Monroe Consulting Group- Location: Ho Chi Minh City- Salary: Negotiable- Expiry Date: 16 July 2023- Job Ref: BBBH418159_ International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a multinational auto parts &...
-
Project and Customer Success Manager Hcmc
5 days ago
Ho Chi Minh City, Vietnam Qarma Full timeWe are looking for a dedicated person to join our Vietnam team and work with our global team to scale our sales, delivery and customer success. **About Us**: Qarma is a fast-growing Nordic SaaS business focused on revolutionizing quality and compliance within retail and Sourcing. We are on a mission to become the leading digital tool and platform for...
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Classplus Full timeClassplus:ngườiCustomer Success Manager:Việc làm này đang được kiểm duyệt Hạn nộp hồ sơ: 28/02/2023 Lượt xem: 9 Đăng ngày: 13/01/2023***Yêu cầu kinh nghiệm1 nămMức lương triệuCấp bậc**Chuyên viên- nhân viên**Hình thức làm việcToàn thời gian cố địnhThông tin: Nghề nghiệp:Kinh doanh/Chăm sóc...
-
Customer Success Manager Architect
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam IBM Full timeIntroductionA Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...
-
Customer Success
2 months ago
Ho Chi Minh City, Vietnam Tech Data Full time**Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...
-
Customer Success
4 weeks ago
Ho Chi Minh City, Vietnam Tech Data Full time**Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...
-
Partner Customer Success Manager, Vietnam
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Udemy Full timeAbout us:At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.Talented people are everywhere, and the...
-
Ho Chi Minh City, Vietnam Transcosmos Việt Nam Full time✔ Exploiting and developing relationships with assigned Key Accounts to expand the project ✔ Coordinate with Service Planning department to come up with a new service model. Update new models for customers ✔ Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan. ✔ Analyze...
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Vietnam Vincere Full time**About you**: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life, and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You...
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Vietnam Vincere Full time**EMP TYPE** Full-Time **INDUSTRY** Software **JOB ID** 32508 **About you**: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life, and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are...
-
Customer Success Manager Architect
7 days ago
Ho Chi Minh City, Vietnam IBM Full timeIntroduction A Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...
-
Customer Success Executive
7 days ago
Ho Chi Minh City, Vietnam Công Ty TNHH Sôcôla Marou Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Customer Engagement & Support - Address and resolve customer inquiries through prompt and effective service. regarding pricing, products, delivery, and services across all communication platforms effectively. - Analyze customer feedback, escalate issues as necessary, and implement resolutions...