Partner Customer Success Manager, Vietnam
1 week ago
About us:
At Udemy, we're on a mission to improve lives through the power of learning.
We're a leading global learning company and one of the world's largest education platforms, with more than 57 million learners.
Our goal is to provide flexible, effective skill development to empower organizations and individuals.Talented people are everywhere, and the right opportunity can be hard to come by.
That's why we're focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential.
Individually, we bring our unique perspective to reimagine the way we share knowledge.Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.
Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.About you:
You love driving high-visibility, high-impact projects that help companies scale in new markets worldwide.
You thrive in fast-paced, dynamic environments and use your strong communication skills to influence and collaborate with key partners successfully.
You're an analytical and nimble executor who believes quality work and thoughtful strategy is vital to sustainable business growth.About this role:
We are looking for our first Vietnam-based Customer Success Manager (must be based in Vietnam - Hanoi preferred) to work together with our Partner Funix, to engage with our customers in Vietnam post-sale to drive adoption and ensure customer satisfaction, growth and retention.
What you'll be doing:
- Proactively own and manage the success of a portfolio of customers
- Leverage a combination of hightouch support and automated campaigns to ensure customers are achieving their business goals through learning.
- Work with customers to align on partnership expectations, build and execute launch plans.
- Implement and train new customers. Be the onboarding project manager for each customer.
- Developing customer success plans to ensure Udemy Business adoption, expansion and loyalty for your customers
- Build and maintain executive level relationships through our role as trusted advisors.
What you'll have:
- 35 years of B2B SaaS customer success, account management, consulting and/or sales experience
- Experience driving toward a revenue or renewal target
- The ability to thrive in a fast paced environment where we are always trying to build better
- Experience managing accounts using Salesforce or a Customer Success platform would be a plus, but not required
- Lastly, we're excited about you because you are the kind of person that is eager to learn and step into this role with enthusiasm
- May require traveling within Vietnam
Life at Udemy:
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone.
- We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
- Learning is what we do inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meetingfree professional development days), and a generous annual professional development stipend.
- Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures. Whether it's our hackathons (a companywide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
- We're committed to creating worldclass employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world.
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual
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