Customer Success Account Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam LittleLives Inc Pte Ltd Full time

Ho Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients.

By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling.

You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we do

RESPONSIBILITIES

  • Close renewal business on a quarterly basis, meeting or exceeding assigned quota.
  • Upsell new business to existing clients to increase value per customer.
  • Actively own the adoption, usage and success of a portfolio of customers.
  • Engage with and understand customers' businesses, needs and use cases for LittleLives.
  • Deliver expert engagements, such as training and onboarding, to educate and empower our customers to realise business value and maximise their ROI.
  • Partner closely with internal crossfunctional team members to help understand the account and research solutions to solve customers business needs and challenges.
  • Operational discipline to ensure transparency on customer account health and accurate retention and upsell forecasting.
  • Identify insights and needs, and channel this information to product teams to develop new and improved features by.

REQUIREMENTS

  • What you need to succeed_
  • Strong interpersonal skills and desire to work in a dynamic and fastpaced environment.
  • Ability to build and maintain relationships across multiple levels with assigned accounts and become a trusted advisor.
  • Strong communication and problemsolving skills.
  • Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post sales environment.
  • Proven success leading customerfacing presentations, training and engagements.
  • Ability to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution.
  • Keen interest in IT / Early childhood industry
  • Nicetohave_
  • Experience in software as a service
  • Experience working with CRM systems such as Hubspot
  • Experience in IT/Early childhood industry


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