![LittleLives Inc Pte Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Success Account Manager
2 weeks ago
Ho Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients.
By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling.
You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we doRESPONSIBILITIES
- Close renewal business on a quarterly basis, meeting or exceeding assigned quota.
- Upsell new business to existing clients to increase value per customer.
- Actively own the adoption, usage and success of a portfolio of customers.
- Engage with and understand customers' businesses, needs and use cases for LittleLives.
- Deliver expert engagements, such as training and onboarding, to educate and empower our customers to realise business value and maximise their ROI.
- Partner closely with internal crossfunctional team members to help understand the account and research solutions to solve customers business needs and challenges.
- Operational discipline to ensure transparency on customer account health and accurate retention and upsell forecasting.
- Identify insights and needs, and channel this information to product teams to develop new and improved features by.
REQUIREMENTS
- What you need to succeed_
- Strong interpersonal skills and desire to work in a dynamic and fastpaced environment.
- Ability to build and maintain relationships across multiple levels with assigned accounts and become a trusted advisor.
- Strong communication and problemsolving skills.
- Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post sales environment.
- Proven success leading customerfacing presentations, training and engagements.
- Ability to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution.
- Keen interest in IT / Early childhood industry
- Nicetohave_
- Experience in software as a service
- Experience working with CRM systems such as Hubspot
- Experience in IT/Early childhood industry
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