Customer Success

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Brightchamps Full time

Working Hour:
Mon - Fri: 11h - 21h; Sat: 9h - 19h, lunch break 12h -14h


Workplace:
BrightChamps Building, 211 Bờ Bao Tân Thắng, phường Sơn Kỳ, quận Tân Phú, HCM

Responsibilities:

  • Build strong relationships with our students and their families, and act as the primary point of contact for any questions or concerns they may have
  • Work closely with the education center team to ensure seamless delivery of our programs and services
  • Proactively monitor student progress and identify opportunities to improve their learning experience
  • Collect and analyze feedback from students and their families, and use this information to improve our programs and services
  • Collaborate with other teams within the organization, such as marketing and operations, to ensure alignment and provide input on customer needs
  • Assist with administrative tasks related to student enrollment and program delivery as needed

Requirements:

  • Bachelor's degree in education, business, or a related field
  • Can communicate in English
  • 1+ years of experience in customer service or customer success roles, preferably in the education industry
  • Excellent communication and interpe
- rsonal skills, with a strong ability to build relationships and connect with people

  • Strong organizational and problemsolving skills, with the ability to manage multiple priorities and meet deadlines
  • Demonstrated ability to work collaboratively within a team environment
  • Familiarity with education technology and online learning platforms is a plus

Benefits:

  • Employee Engagement Activities, Team Building Events
  • Getting 13th month pay every year as company rule
  • Company's labor policy completely pursuant to Vietnamese labor legislation (social & health insurance, annual leave, working conditions, etc.);
  • Young, dynamic working environment
  • Snack, coffee free in office
  • Join our team building program and many parties (lunch party, dinner party, cinema,...)
  • Having the chance to work with skilled foreign professionals.

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