Customer Success Specialist

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

Job summary:

Responsibilities:

  • Increasing client retention and satisfaction while looking for chances to expand sales in order to increase portfolio's customer.
  • Conduct trials, onboard clients, and give best practices for successful implementation toward the client's goals and objectives in close collaboration with the client.
  • To maintain/improve the delivery of the learner engagement rate, create short
- and long-term engagement goals with the team and regularly check in with the key contact and operations team of clients.

  • Manage renewals in collaboration with Business Development

Experience requirements:

  • Have expertise working with B2B clients
  • An advantage is having knowledge of classroom engagement and training sessions (teaching experience in ESL).
  • Experience in software deployment or business training.
  • Have both service
- and detail-oriented.

  • Excellent presenting, communication, and negotiation abilities

Education requirements:

Contact Person:

Tuyet Nhi Le

Adecco

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