Customer Success Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Vincere Full time

EMP TYPE
Full-Time

INDUSTRY
Software

JOB ID
32508

About you:

You are passionate about Customer Success and get a kick out of resolving a customer issue.

You don't accept the basics in life, and you are restless in your efforts to excel both at work and outside of work.

You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver.

You excel in building relationships both with Customers and internal stakeholders.

Day-to-day, you will:

  • Provide both reactive and proactive services to our customer base
  • Work with a large number of internal stakeholders to resolve customer issues/escalations.
  • Own the resolution process ensuring you exceed customer expectations.
  • Deliver an annual programme of Success Events and Webinars working with internal and external stakeholders (including Marketing, Product and Professional Services) to deliver additional value and enhance the customer relationship
  • Closely monitor Support cases, Community and NPS data.
  • Focus on delivering service excellence through 'human' engagement therefore confidence and experience in speaking to a large number of Customers, some of which will be in a challenging situation is absolutely essential in this role

Your skills and experiences might also include:

  • Fluent in English
  • Strong interpersonal skills, customer empathy and determination to resolve issues
  • Ability to influence others (internal and external stakeholders) through persuasion, negotiation, and consensus building
  • Analytical, data and processoriented mindset
  • Demonstrates a desire for continuous learning and improvement
  • Enthusiastic and creative in problem solving
  • Ability to work in a small team with exceptional communication skills
  • The ability to plan, prioritize and work on several projects at once
  • The ability to work autonomously and as part of a team with effective communication skills, actual and virtual.
  • A willingness to use and continually develop your skill set to the benefit of yourself and your team.

ABOUT VINCERE
Vincere is the SaaS tech company revolutionizing recruitment. We provide a single streamlined tech platform to power rec firms worldwide.

We call our platform the "Recruitment Operating System," or #RecOS. It's a suite of modules natively built and pre-integrated to cover the entire recruitment process.

Our ambition is to equip recruiters:
with a CRM/ATS system, AI & analytics, website building, video interviewing and more.

At Vincere, we're passionate individuals who are driven to succeed.

Our work culture is characterized by strong team spirit, high degrees of openness and innovation, and frequent collaboration across fields.

We have offices in Saigon, Singapore, Sydney, London, Málaga, and Atlanta. Our international team has grown to over 150 employees and counting. We're proud of launching from humble beginnings into sky-high growth, with 15,000+ happy recruiters as customers. And we're just getting started.

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