Client Success Management

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Antsomi Full time
Do you want to get involved in the Martech Story? And accompany enterprise brands to explore the potential of their customer lifetime cycle?

  • Then this is your destination_

The Impact you will generate:

  • You will lead efforts in customer retention, improve customer satisfaction, and drive upselling and crossselling initiatives.
  • Responsible for relationships with assigned clients, you will provide strategic guidance to help them achieve their goals.
  • Your expertise will enable you to identify technical barriers and propose appropriate solutions using CDP 36
  • As a liaison between customers and internal teams, you will advocate for customer needs.
  • You will serve as the primary point of contact for accounts, nurturing their growth and driving strong executive relationships while collaborating crossfunctionally to achieve optimal performance.
  • Digging into problems, you will devise sustainable solutions and emphasize Growth, Engagement and Integration.
  • Working closely with internal account teams, you will minimize renewal risk, uncover expansion opportunities, and build strategies to improve customer adoption.
  • In addition, you will advise brands on how to leverage diverse direct marketing channels for personalized interactions at scale.
  • Careful monitoring and proactive management of your accounts will ensure enhanced ROI and comprehensive support throughout the customer lifecycle.

What do we look for?

  • Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
  • Detailoriented and analytical mindset is PLUS.
  • Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.
  • Selfmotivated, Selfstarter and strategic mindset, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
  • 1+ years' experience in a Client Success/Digital Marketing role.
  • Ensuring the retention of the clients on a yeartoyear basis and strategizing a growth path by influencing clients with potential upselling and crossselling across various departments and subsidiaries.
  • Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors
  • Ecom, Retail, FnB, Classifieds, Travel etc.

What's in it for you?

  • Immense growth, continuous learning and consult the variant Business Domain.
  • Opportunity to explore your entrepreneurial mindset
  • Open culture where your creative bug gets activated.
If this sounds like a company you would like to be a part of, and a role you would thrive in, please don't hold back from applying We need your unique perspective for our continued innovation and success

About Antsomi


With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data.


Contact Information
ANTELLIGENCE TECHNOLOGIES PTE. LTD.

331 North Bridge Road, #22-01/06, Odeon Towers, Singapore 188720

Experience:

  • Customer service: 1 year (preferred)

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