Client Success

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Chi nhánh công ty TNHH Transcosmos Việt Nam tại Thành phố Hồ Chí Minh Full time

WE NEED YOU:

Exploiting and developing relationships with assigned Key Accounts to expand the project

Coordinate with Service Planning department to come up with a new service model. Update new models for customers

Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan.

Analyze customer needs and internal resources to calculate quotes and recommend service models. Update new models for customers

Support Operations department to present proposals to customers

Participating in Operational improvement (with support from relevant departments)

Record customer feedback about the service. Coordinate with Operations department to solve requests from Customers

Report to General Manager - Client Success Unit

WORK LOCATION:

4 Floor, 123 Cong Hoa, Ward 12, Tan Binh District, HCMC

WORKING TIME:

Service time: 8 AM - 5 PM, Monday - Friday

REQUEST
University graduate or higher, preferably in Economics, Marketing, Business Administration

Age from 27 to 34 years old,

At least 3 years of experience in the position: Relationship Manager, Sales, Account Manager, KAM, Client Success Manager, Customer Success Manager, Consultant

Experience in Customer Service, Outsourcing, BPO, Consulting is an advantage

Good MS office - proficient in Excel and PowerPoint

Good English communication and writing, equivalent to IELTS

Presentation skills in English and Vietnamese

Requires the ability to work in detail, accurately on data, written presentation and presentation

Interpersonal, Communication skills, Critical thinking, Solution and detail oriented, Presentation skills, Commercial material preparation (proposal, quotation, contract...)

BENEFITS

Salary:
Negotiate

Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field

Promotion opportunities

Periodical bonus:
twice/year

Position promotion, salary increase:
once/year

13th month salary

Insurances followed Vietnamese Labor Law

Bonuses, gifts for Holidays

Activities:
Birthday party, Employee engagement activities

Loại hình công việc:
Toàn thời gian

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