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Client Success
1 week ago
WE NEED YOU:
Exploiting and developing relationships with assigned Key Accounts to expand the project
Coordinate with Service Planning department to come up with a new service model. Update new models for customers
Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan.
Analyze customer needs and internal resources to calculate quotes and recommend service models. Update new models for customersSupport Operations department to present proposals to customers
Participating in Operational improvement (with support from relevant departments)
Record customer feedback about the service. Coordinate with Operations department to solve requests from Customers
Report to General Manager - Client Success Unit
WORK LOCATION:
4 Floor, 123 Cong Hoa, Ward 12, Tan Binh District, HCMC
WORKING TIME:
Service time: 8 AM - 5 PM, Monday - Friday
REQUEST
University graduate or higher, preferably in Economics, Marketing, Business Administration
Age from 27 to 34 years old,
At least 3 years of experience in the position: Relationship Manager, Sales, Account Manager, KAM, Client Success Manager, Customer Success Manager, Consultant
Experience in Customer Service, Outsourcing, BPO, Consulting is an advantage
Good MS office - proficient in Excel and PowerPoint
Good English communication and writing, equivalent to IELTS
Presentation skills in English and Vietnamese
Requires the ability to work in detail, accurately on data, written presentation and presentation
Interpersonal, Communication skills, Critical thinking, Solution and detail oriented, Presentation skills, Commercial material preparation (proposal, quotation, contract...)
BENEFITS
Salary:
Negotiate
Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field
Promotion opportunities
Periodical bonus:
twice/year
Position promotion, salary increase:
once/year
13th month salary
Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
Activities:
Birthday party, Employee engagement activities
Loại hình công việc:
Toàn thời gian
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