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Customer Success Representative
1 week ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Work with the customers to make sure they can get the most value from the product.
- Resolves product or service problems by clarifying the customer's complaint and transferring to the right team for solving the problems.
Work closely with agencies to help their clients to install our app, answer their questions or gather requirements then collaborate with the technical team to implement.
- Provide customer feedback on the app usage.
- Ensure customer satisfaction and provide professional customer support.
- Be the main point when dealing with bad reviews or urgent issues.
- Support technical team to explain complicated issues to customers.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- 100% remote culture. Live and work from wherever you feel happiest.
- Yearend Bonus based on your performance.
- Offers allowance for any classes supporting the physical and mental health of employees, such as gyms, fitness, yoga, dancing, vocal, etc.
- Dayoff: 14 days/year and Vietnam holidays.
- MacBook provided after probation.
- Online Meetups: Weekly Happy Hour, Weekly Monday Funday, Internal Mini Games and Contests, Virtual Online Parties, etc.
- Offline Meetups: All team Cowork, Monthly Meetups, Year-End Parties, etc.
- Boost Company Trips.
- Technical and general workshops in the company.
- Free online learning and reimbursements for selected courses.
- Bao Viet Premium Health Care Insurance (after 3 months in the role).
- Annual health checkup at Premium Clinics.
- Great chance to improve your expertise/skills and English communication via international exposure.
- Get support and work with talented and friendly members.
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- At least 1+ years of customer success experience in a software product company.
- Good English skills.
- Strong communication (verbal and written) and interpersonal skills.
- Ability to stay calm when customers are stressed or upset.
- Customer orientation and ability to adapt/respond to different types of characters.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
- Pay attention to every detail/aspect of the work.
Preferred Qualifications:
- IELTS >
- Can use one of the following languages besides English: German, French or Japanese.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
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