Customer Success Manager

5 months ago


Ho Chi Minh City, Vietnam Vincere Full time

**EMP TYPE**
Full-Time

**INDUSTRY**
Software

**JOB ID**
32508

**About you**:
You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life, and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You excel in building relationships both with Customers and internal stakeholders.

**Day-to-day, you will**:

- Provide both reactive and proactive services to our customer base
- Work with a large number of internal stakeholders to resolve customer issues/escalations.
- Own the resolution process ensuring you exceed customer expectations.
- Deliver an annual programme of Success Events and Webinars working with internal and external stakeholders (including Marketing, Product and Professional Services) to deliver additional value and enhance the customer relationship
- Closely monitor Support cases, Community and NPS data.
- Focus on delivering service excellence through ‘human’ engagement therefore confidence and experience in speaking to a large number of Customers, some of which will be in a challenging situation is absolutely essential in this role

**Your skills and experiences might also include**:

- Fluent in English
- Strong interpersonal skills, customer empathy and determination to resolve issues
- Ability to influence others (internal and external stakeholders) through persuasion, negotiation, and consensus building
- Analytical, data and process-oriented mind-set
- Demonstrates a desire for continuous learning and improvement
- Enthusiastic and creative in problem solving
- Ability to work in a small team with exceptional communication skills
- The ability to plan, prioritize and work on several projects at once
- The ability to work autonomously and as part of a team with effective communication skills, actual and virtual.
- A willingness to use and continually develop your skill set to the benefit of yourself and your team.

**ABOUT VINCERE**

Vincere is the SaaS tech company revolutionizing recruitment. We provide a single streamlined tech platform to power rec firms worldwide.

We call our platform the “Recruitment Operating System,” or #RecOS. It’s a suite of modules natively built and pre-integrated to cover the entire recruitment process. Our ambition is to equip recruiters: with a CRM/ATS system, AI & analytics, website building, video interviewing and more.

At Vincere, we’re passionate individuals who are driven to succeed. Our work culture is characterized by strong team spirit, high degrees of openness and innovation, and frequent collaboration across fields.

We have offices in Saigon, Singapore, Sydney, London, Málaga, and Atlanta. Our international team has grown to over 150 employees and counting. We’re proud of launching from humble beginnings into sky-high growth, with 15,000+ happy recruiters as customers. And we’re just getting started.



  • Ho Chi Minh City, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...


  • Ho Chi Minh City, Vietnam TelestarVN Full time

    **OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...


  • Ho Chi Minh City, Vietnam Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • Thành phố Hồ Chí Minh, Vietnam COINS Full time

    Posted 17 September 2024 - LocationHo Chi Minh City - Job type Permanent - Discipline Customer Success - ReferenceJ13013 **Job description**: CUSTOMER SUCCESS MANAGER We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our...


  • Thành phố Hồ Chí Minh, Vietnam PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...


  • Ho Chi Minh City, Vietnam Qarma Full time

    We are looking for a dedicated person to join our Vietnam team and work with our global team to scale our sales, delivery and customer success. **About Us**: Qarma is a fast-growing Nordic SaaS business focused on revolutionizing quality and compliance within retail and Sourcing. We are on a mission to become the leading digital tool and platform for...

  • Customer Success

    5 months ago


    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...


  • Ho Chi Minh City, Vietnam Vincere Full time

    **About you**: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life, and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You...


  • Ho Chi Minh City, Vietnam Transcosmos Việt Nam Full time

    ✔ Exploiting and developing relationships with assigned Key Accounts to expand the project ✔ Coordinate with Service Planning department to come up with a new service model. Update new models for customers ✔ Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan. ✔ Analyze...


  • Ho Chi Minh City, Vietnam IBM Full time

    Introduction A Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Sôcôla Marou Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Customer Engagement & Support - Address and resolve customer inquiries through prompt and effective service. regarding pricing, products, delivery, and services across all communication platforms effectively. - Analyze customer feedback, escalate issues as necessary, and implement resolutions...


  • Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert,** you will play a critical role in...


  • Ho Chi Minh City, Vietnam SAP Full time

    **We help the world run better** **SUMMARY & ROLE INFORMATION** The E-CSP will proactively and continuously engage with customers at the enterprise level to drive their RISE transformation, value realization, positive business outcomes, solution adoption and commercial growth (via renewals). The role will act as a trusted partner, delivering the...


  • Ho Chi Minh City, Vietnam LiveIn Sdn Bhd Full time

    **Position Overview**: Join our team as a Customer Success Executive and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental...


  • Ho Chi Minh City, Vietnam Antsomi Full time

    **Fresher/Junior Customer Success Executive** **Who We Are** With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data. **Your Role** The Customer...

  • Product Manager

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam AVNON Full time

    AVNON *** - Lim Tower 3, 29A Nguyễn Đình Chiểu, Đa Kao, Quận 1, District 1, Ho Chi Minh- At office- Posted 5 hours ago- Skills: - Product Manager Project Manager QA QC **Top 3 reasons to join us**: - We're a product development company not outsourcer - Work with the latest technologies - Excellent salary, benefits & promotion...


  • Thành phố Hồ Chí Minh, Vietnam Ninja Van Full time

    **Responsibilities**: - ** Ensure quality of customer experience**: - Analyze Metrics performance for key accounts and build the case for Business process Improvement; - Collates and evaluates Shop's feedback and raise to relevant department for the improvement of overall shop satisfaction and Ninja Van’s service offering; - Monitor shop satisfaction and...

  • Customer Success

    5 months ago


    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business: - Responds to inquiries. - Call to existing customers - Expedites...


  • Thành phố Hồ Chí Minh, Vietnam LiveIn Sdn Bhd Full time

    **Overview** Join our team as a Customer Success Intern and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental operations, property...

  • Customer Success

    5 months ago


    Ho Chi Minh City, Vietnam Brightchamps Full time

    **Working Hour: Mon - Fri: 11h - 21h; Sat: 9h - 19h, lunch break 12h -14h** **Workplace**: BrightChamps Building, 211 Bờ Bao Tân Thắng, phường Sơn Kỳ, quận Tân Phú, HCM **Responsibilities**: - Build strong relationships with our students and their families, and act as the primary point of contact for any questions or concerns they may...