Customer Success Executive
6 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Customer Engagement & Support
- Address and resolve customer inquiries through prompt and effective service. regarding pricing, products, delivery, and services across all communication platforms effectively.
- Analyze customer feedback, escalate issues as necessary, and implement resolutions within agreed timeframes to secure customer satisfaction and loyalty.
- Customer Relationship Management
- Develop a deep understanding of customer needs and behaviors to personalize interactions and support.
- Manage and analyze customer data to identify trends and create targeted retention campaigns.
- Oversee customer lifecycle communications, including follow-ups, satisfaction surveys, and educational content.
- Customer Experience Operations
- Design and optimize new processes and workflows to improve the overall customer flow.
- Collaborate with cross-functional teams to implement operational enhancements.
- Monitor and adjust customer success metrics and processes to align with business objectives.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Môi trường làm việc dân chủ, hiện đại, chuyên nghiệp, có cơ hội thăng tiến và ổn định lâu dài.
- Được đóng BHXH, BHYT, BHTN theo quy định của nhà nước.
- Được hưởng chế độ chăm sóc sức khỏe toàn diện.
- Được hưởng các quyền lợi khác theo chính sách của công ty
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Graduated from College or University in Business Administration, Marketing or Communications.
- 2+ years of experience in customer success role or related F&B customer-facing environment.
- Excellent in English
- Proficiency with CRM software, data analysis tools, and customer communication platform.
- Proven track record of developing customer relationships and improving customer satisfaction.
- Prior involvement in creating and implementing customer success strategies.
- Strong problem-solving
- Proactive and innovative thinker
- Excellent communication and interpersonal skills.
- Empathetic and Customer-Centric Mindset.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Đại Học
Không yêu cầu
-
Customer Success
6 months ago
Ho Chi Minh City, Vietnam Tech Data Full time**Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...
-
Customer Success Manager
6 months ago
Ho Chi Minh City, Vietnam TechX Corporation Full timeAt TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...
-
Customer Success Manager
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Filum.ai Full time**Why us?** Filum is a B2B Tech Startup operating in a rapidly evolving and high-potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint-hearted-it. It will either push your limits or redefine them. As a **Customer Success Manager (CSM)**,...
-
Customer Success Specialist
6 months ago
Ho Chi Minh City, Vietnam LiveIn Sdn Bhd Full time**Position Overview**: Join our team as a Customer Success Executive and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental...
-
Customer Success Manager
6 months ago
Ho Chi Minh City, Vietnam Carrot Fertility Full time**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Customer Success Expert
6 months ago
Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert,** you will play a critical role in...
-
Customer Success Manager
6 months ago
Ho Chi Minh City, Vietnam TelestarVN Full time**OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...
-
Customer Success Manager Architect
6 months ago
Ho Chi Minh City, Vietnam IBM Full timeIntroduction A Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...
-
Customer Success Manager
3 months ago
Thành phố Hồ Chí Minh, Vietnam COINS Full timePosted 17 September 2024 - LocationHo Chi Minh City - Job type Permanent - Discipline Customer Success - ReferenceJ13013 **Job description**: CUSTOMER SUCCESS MANAGER We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our...
-
Customer Success Representative
6 months ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần BC Solutions Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. - Work with the customers to make sure they can get the most value from the product. - Resolves product or service problems by clarifying the customer’s complaint and transferring to the...
-
Client Success/customer Success/key Account Manager
6 months ago
Ho Chi Minh City, Vietnam Transcosmos Việt Nam Full time✔ Exploiting and developing relationships with assigned Key Accounts to expand the project ✔ Coordinate with Service Planning department to come up with a new service model. Update new models for customers ✔ Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan. ✔ Analyze...
-
Channel Customer Success Manager, Vietnam
1 month ago
Thành phố Hồ Chí Minh, Vietnam Udemy Full time**About us**: At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create...
-
Customer Success Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
-
Product Manager
3 months ago
Thành phố Hồ Chí Minh, Vietnam AVNON Full timeAVNON *** - Lim Tower 3, 29A Nguyễn Đình Chiểu, Đa Kao, Quận 1, District 1, Ho Chi Minh- At office- Posted 5 hours ago- Skills: - Product Manager Project Manager QA QC **Top 3 reasons to join us**: - We're a product development company not outsourcer - Work with the latest technologies - Excellent salary, benefits & promotion...
-
[hybrid/q1, Hcm] Japanese Customer Success
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time**Mô tả công việc**: (Mức lương: Đến 20 triệu VNĐ) In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.) ・Support...
-
Customer Success
6 months ago
Ho Chi Minh City, Vietnam Brightchamps Full time**Working Hour: Mon - Fri: 11h - 21h; Sat: 9h - 19h, lunch break 12h -14h** **Workplace**: BrightChamps Building, 211 Bờ Bao Tân Thắng, phường Sơn Kỳ, quận Tân Phú, HCM **Responsibilities**: - Build strong relationships with our students and their families, and act as the primary point of contact for any questions or concerns they may...
-
[hybrid Quận 1 Hcm] Customer Success
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time**Mô tả công việc**: (Mức lương: 30 - 30 triệu VNĐ) - Job Scope In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules,...
-
[dist 1/hybrid] Japanese Customer Success
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time**Mô tả công việc**: (Mức lương: 25 - 30 triệu VNĐ) In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.) ・Support...
-
Internship in Customer Success
3 months ago
Thành phố Hồ Chí Minh, Vietnam LiveIn Sdn Bhd Full time**Overview** Join our team as a Customer Success Intern and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental operations, property...
-
Customer Success
6 months ago
Ho Chi Minh City, Vietnam The Wise Seeker Services Full timeLocation: Ho Chi Minh **Functions** - Keep employers informed at all times and provide answers to any questions regarding Recruitery. - Helping collaborationbetween employers and recruiters/headhunters to achieve placements. - Work with employers to understand their recruiting demand. - Responsible for customer satisfaction. - Build sustainable...