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[hybrid/q1, Hcm] Japanese Customer Success
4 weeks ago
**Mô tả công việc**:
(Mức lương: Đến 20 triệu VNĐ)
In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows.
・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.)
・Support smooth service implementation and operation (implementation meetings with contracting companies, etc.)
・Understand the approver, decision maker, and approval flow, and work autonomously to design scenarios up to the next renewal and reach a renewal agreement
・Onboarding activities in collaboration with account managers, etc. for large-scale customers
・Identify new onboarding methods and product use cases, share with customer success organization and sales, and provide feedback to development and products
※As a customer success specialist, you will be involved in a wide range of products and propose new products and new functions to existing contract customers.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive salary package, including full insurance coverage. Annual performance review: twice/ year
- 13th-month salary Bonus
- Remote/ Hybrid working
- 18 days of leave: 12 days of annual leave, 6 days of New Year Leave
- Premium Healthcare Insurance Package starting from day one
- Annual Health Check-up
- Excellent career development opportunities, with exposure to and experience in the latest technologies
- Patents and Inventions bonus
- Company trip, Year-End Party, Gifts for Tet/ Holidays
- MacBook Pro is provided
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Must-haves:
・Uni grads
・25-35years old ,female
・Japanese N1 or Upper N2
・Over 3 years experience as IT communicator or PM or relevant positions
Better
・Experience in structurally breaking down customer work and proposing solutions
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Biên Phiên Dịch,Biên/Phiên Dịch,Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Đại Học
Dưới 5 năm
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