[hybrid Quận 1 Hcm] Customer Success

2 months ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time

**Mô tả công việc**:
(Mức lương: 30 - 30 triệu VNĐ)
- Job Scope

In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows.
・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.)
・Support smooth service implementation and operation (implementation meetings with contracting companies, etc.)
・Understand the approver, decision maker, and approval flow, and work autonomously to design scenarios up to the next renewal and reach a renewal agreement
**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary:
30 Mil Gross
- Working time: Mon - Fri: 9h00-18h00, Hybrid 1 tuần lên office 1 ngày thứ 6
- Other Benefits：
- Competitive salary package, including full insurance coverage. Annual performance review: twice/ year
- 13th-month salary Bonus
- Remote/ Hybrid working
- 18 days of leave: 12 days of annual leave, 6 days of New Year Leave
- Premium Healthcare Insurance Package starting from day one

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Requirement

Must-haves:
・Uni grads
・25-35years old ,female
・Japanese N1 or Upper N2
・Over 3 years experience as IT communicator or PM or relevant positions
Better
・Experience in structurally breaking down customer work and proposing solutions
・Sales/consulting experience in the IT industry (BtoB SaaS sales, IT consultant, package implementation manager, etc.)
・Experience planning and promoting business improvement using IT

Mindset
Those who can proactively take on challenges with a growth mindset without limiting their own scope of work
・Those who can always think and drive from the customer or user's perspective
・Those who are interested in unknown areas and can create opportunities through proactive activities
・Those who can work with a strong sense of ownership
・Those who have high GRIT (ability to follow through) and can pursue results

・Because it is our own product, we have the opportunity to propose new features based on customer requests.
・As a Vertical SaaS, we can pursue customer success by delving deeply into our customers' business issues.
・We can provide support as a medium
- to long-term project aimed at solving our customers' business issues.
・Because we deploy products to all business areas within the industry as a Vertical SaaS, we can propose a wide range of products as a Customer Success professional, and we can get involved in improving our customers' business from multiple angles (ordering systems, core systems, etc.).
・Because we deploy products to all business areas within the industry as a Vertical SaaS, we can propose a wide range of solutions to our customers' deeper issues as a Customer Success professional, regardless of business area, which is a unique feature of Vertical SaaS.
・You can also pursue a career where you will eventually be responsible for account management for major customers as a Customer Success specialist.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bán Hàng Qua Điện Thoại (Telesale),Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
3 - 5 năm

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