Customer Success Partner Advisor

2 weeks ago


Ho Chi Minh City, Vietnam SAP Full time

**We help the world run better**

**Key Areas of Responsibility and Tasks**

In the Customer Renewals Center (CRC), our people and our culture are central to our success Customer Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Center is the place for you

As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.

**Renewal Execution Tasks**:
Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.
Leverage internal SAP networks to navigate cross-functionally and regionally.
Possess knowledge of SAP Cloud Terms and Conditions.
Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
Knowledgeable in commercial metrics and forecasting principles.

The Customer Renewal Center’s mission is to reach #Quest4Zero each and every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to talking with YOU about how you can build this culture of success with us

**Experience & Language Requirements**

Experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.

Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.

Ability to work through multiple SAP commercial software systems.

Proven ability to organize and prioritize tasks while being process oriented.

Communicate clearly both orally and in written form and proven ability to build strong relationships.

Fluent English

Thai speaking is a must for supporting clients in the local market

**Education**

Bachelor’s Degree or equivalent comparable experience

**Professional Training & Certification**

None required

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 371204 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.



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