Customer Success Partner Advisor
5 days ago
**We help the world run better**
**Key Areas of Responsibility and Tasks**
In the Customer Renewals Center (CRC), our people and our culture are central to our success Customer Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Center is the place for you
As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.
**Renewal Execution Tasks**:
Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.
Leverage internal SAP networks to navigate cross-functionally and regionally.
Possess knowledge of SAP Cloud Terms and Conditions.
Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
Knowledgeable in commercial metrics and forecasting principles.
The Customer Renewal Center’s mission is to reach #Quest4Zero each and every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to talking with YOU about how you can build this culture of success with us
**Experience & Language Requirements**
Experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.
Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
Ability to work through multiple SAP commercial software systems.
Proven ability to organize and prioritize tasks while being process oriented.
Communicate clearly both orally and in written form and proven ability to build strong relationships.
Fluent English
Thai speaking is a must for supporting clients in the local market
**Education**
Bachelor’s Degree or equivalent comparable experience
**Professional Training & Certification**
None required
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 371204 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Customer Success
3 weeks ago
Ho Chi Minh City, Vietnam Tech Data Full time**Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...
-
Customer Success Executive
7 days ago
Ho Chi Minh City, Vietnam Infobip Full timeCompany Description At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of...
-
Customer Success Lead
2 days ago
Ho Chi Minh City, Vietnam Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Service Advisor
4 weeks ago
Ho Chi Minh City, Vietnam Talent Recruitment JSC Full time**Customer Service Advisor** **Post Title: Customer Service Advisor** **Report to: Country Supply Chain Manager** **Work Location: District 7, HCMC.** **MISSION**: Is in charge of managing orders, monitoring execution, and treating customers’ requests to meet service commitment and improve customer satisfaction **KEY EXPECTED ACHIEVEMENTS** **Manage...
-
Partner - Sales & Customer Success (Vietnam)
2 weeks ago
Ho Chi Minh City, Vietnam RateGain Full timeRateGain, awarded India’s Most Innovative Startup for 2020 by the Economic Times, is a leading provider of AI-powered SaaS products, that works with every leading travel and hospitality company in the world to help them make more revenue. Recognized as one of the fastest growing tech companies five times by Deloitte, RateGain is trusted by 25 out of the...
-
Customer Success Manager
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
-
Customer Success Expert
3 weeks ago
Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert,** you will play a critical role in...
-
Cas Vietnam Customer Success Manager
7 days ago
Ho Chi Minh City, Vietnam Collins Aerospace Full timeVietnam Customer Success Manager Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly...
-
Customer Success Manager
4 weeks ago
Ho Chi Minh City, Vietnam Netcore Cloud Full time**Customer Success Manager - Vietnam**: - Ho Chi Minh City, Ho Chi Minh City- Work Type: Full Time**CUSTOMER SUCCESS MANAGER - VIETNAM** **Vietnam | Customer Success Team | Full-time** **_ Locals required_** Do you love to own customer’s KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? - Then this is the...
-
Customer Success Manager
4 days ago
Thành phố Hồ Chí Minh, Vietnam Filum.ai Full time**Why us?** Filum is a B2B Tech Startup operating in a rapidly evolving and high-potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint-hearted-it. It will either push your limits or redefine them. As a **Customer Success Manager (CSM)**,...
-
Manager, Scaled, Google Customer Solutions
7 days ago
Ho Chi Minh City, Vietnam Google Full time**Minimum qualifications**: - Bachelor's degree in Engineering or equivalent practical experience. - 8 years of sales experience in technology, advertising, media agency, or internet, and experience growing a market. - Experience coaching and mentoring in a sales context. Experience creating plans to develop and maintain client relationships and...
-
Manager, Engage, Google Customer Solutions
7 days ago
Ho Chi Minh City, Vietnam Google Full time**Minimum qualifications**: - Bachelor's degree in Marketing and International Business, or equivalent practical experience. - 8 years of sales experience in technology, advertising, media agency, or internet, and experience growing a market. - Experience coaching and mentoring in a sales context. Experience creating plans to develop and maintain client...
-
Medical Advisor
1 week ago
Ho Chi Minh City, Vietnam Bayer Full time**Medical Advisor** **Position purpose** (A brief statement indicating the basic purpose of the position) The Medical Advisor acts as the primary scientific expert in the Therapeutic Area proactively providing training, scientific advice and strategic input to internal and external stakeholders as well as the scientific community. The position holder shall...
-
Customer Success Executive
2 weeks ago
Ho Chi Minh City, Vietnam Infobip Full timeCompany Description At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents,...
-
Customer Success Manager
1 week ago
Ho Chi Minh City, Vietnam TelestarVN Full time**OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...
-
Senior Advisor, Employee Relations
5 days ago
Ho Chi Minh City, Vietnam RMIT University Full timeOverview: About RMIT RMIT is a leading multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. We offer postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways. Our purpose is to offer life-changing experiences for our...
-
Head of Vietnam, Google Customer Solutions
3 days ago
Ho Chi Minh City, Vietnam Google Full time**Minimum qualifications**: - Bachelor’s degree in Management or equivalent practical experience. - 12 years of experience in a sales, marketing, or commercial role. - Experience leading people and teams. **Preferred qualifications**: - Experience with Google Ads and YouTube account management, managing advertising and/or media campaigns. - Global...
-
Customer Success
4 days ago
Ho Chi Minh City, Vietnam Tech Data Full time**Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business: - Responds to inquiries. - Call to existing customers - Expedites...
-
Customer Success Manager
3 weeks ago
Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: **GPC** has an immediate opening...
-
[hcm] Nhân Viên Customer Success
3 days ago
Ho Chi Minh City, Vietnam Công ty TNHH Recruitery Full time**Mô tả công việc**: (Mức lương: Đến 12 triệu VNĐ) Recruitery is a fast-growing HR tech startup and the leading referral recruitment platform in Southeast Asia. Our platform is designed to help companies hire and pay international talents, and we work with over 1000 companies and 10,000 professional headhunting partners to achieve this goal....