Customer Success Executive
1 week ago
Company Description
At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of Infobip by creating products that our customers love.
**Job Description**:
Customer Success Executive is an individual contributor role focused on high segment customers on regional level(mostly A regional) or a certain industry. The purpose of this role is to be the trusted advisor to customers while partnering with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout customer life cycle. Customer Success Executive is responsible for retention, adoption, and expansion of Infobip services with assigned base of customers. Top priority for this role is to ensure high-quality experience for our customers, resulting with their satisfaction and advocacy.
**Your main missions will be**:
**Customer Retention and Growth**
- Manage relationship with customers to maintain overall customer health and growth.
- Meet and exceed retention goals.
- Leverage relationship with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities for the account executive team.
- Monitor and proactively resolve health risks of assigned accounts.
- Be a spokesperson for Infobip strategy with the customer - share our digital transformation vision with executives including product investments/roadmap, strategic acquisitions, and partnerships. Help position against competitors in the account.
**Customer Satisfaction and Advocacy**
- Maintain high customer satisfaction and ensure that customers act as Infobip advocates.
- Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
- Perform regularly scheduled meetings with key stakeholders to ensure customer goals are met.
- Act as point of escalation when required and help manage customer expectations.
- Drive customer participation and attendance in business related events/webinars or other promotive activities.
**Product Usage and adoption**
- Help drive faster return of investment on Infobip solution for customer.
- Participate in onboarding activities and product demonstrations post purchase.
- Be the voice of customer back to our Product organization, communicate trending customer feedback and ideas.
**Internal initiatives and improvements**
- Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to the internal stakeholders.
- Participate in global customer success community through knowledge sharing and cross-regional transfer of successful practices.
**Continuous Education**
- Participate in Continuing Education sessions
- Be fully versed on Infobip products, platform, and integrations
- Have an excellent overview of business, competition, and latest industry trends
**Qualifications**:
**More about you**
- Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
- 5 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development.
- Customer retention and growth experience.
- Experience in Dealing & Presenting to C-Level.
- Understand Customer Journey.
- Customer satisfaction oriented.
- Exceptional professional communication skills.
- Strong administration, analytical and organisational skills, with a systematic approach to problems.
- Strong networking & relationship building skills.
- Preferably experienced in SaaS industry.
- Self-driven, able to work independently as well as a good team player.
Additional Information
**When you become a part of Infobip you can expect**:
- ** Awesome clients** - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 andSeriously, our clients are cool. Work with the world’s leading companies and impact how they communicate with their users
- ** Opportunity Knocks. Often.** - Being a part of a growing company in a growing industry - we challenge you not to grow Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- ** Learn as you grow** - Starting from the onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
- ** Connect globally** - Work with people from different countries, participate in the biggest IT and Telecom events, join
-
Cloud Services, Customer Success Executive
1 week ago
Ho Chi Minh City, Vietnam công ty cổ phần vng Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Cloud Services, Customer Success Executive**: - **Mã tin đăng: 3360248**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...
-
Customer Success Executive
2 weeks ago
Ho Chi Minh City, Vietnam Infobip Full timeCompany Description At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents,...
-
Customer Success
4 weeks ago
Ho Chi Minh City, Vietnam Tech Data Full time**Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...
-
Customer Success Lead
5 days ago
Ho Chi Minh City, Vietnam Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Partner Advisor
1 week ago
Ho Chi Minh City, Vietnam SAP Full time**We help the world run better** **Key Areas of Responsibility and Tasks** In the Customer Renewals Center (CRC), our people and our culture are central to our success! Customer Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If...
-
Customer Success Manager
7 days ago
Thành phố Hồ Chí Minh, Vietnam Filum.ai Full time**Why us?** Filum is a B2B Tech Startup operating in a rapidly evolving and high-potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint-hearted-it. It will either push your limits or redefine them. As a **Customer Success Manager (CSM)**,...
-
Customer Success
7 days ago
Ho Chi Minh City, Vietnam Tech Data Full time**Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business: - Responds to inquiries. - Call to existing customers - Expedites...
-
Customer Success Specialist
1 week ago
Ho Chi Minh City, Vietnam LiveIn Sdn Bhd Full time**Position Overview**: Join our team as a Customer Success Executive and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental...
-
Customer Success Manager
4 weeks ago
Ho Chi Minh City, Vietnam Netcore Cloud Full time**Customer Success Manager - Vietnam**: - Ho Chi Minh City, Ho Chi Minh City- Work Type: Full Time**CUSTOMER SUCCESS MANAGER - VIETNAM** **Vietnam | Customer Success Team | Full-time** **_ Locals required_** Do you love to own customer’s KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? - Then this is the...
-
Customer Success Executive
1 week ago
Thành phố Hồ Chí Minh, Vietnam Công ty Aniday.com Full timeIn order for us to continue providing the best experience for our ever-growing user and customer base, we are looking for a Customer Success who helps us take good care of companies and recruiters/headhunters. - Keep employers informed at all times and provide answers to any questions regarding Aniday. Helping collaboration between employers and...
-
Customer Success Expert
4 weeks ago
Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert,** you will play a critical role in...
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Vietnam TelestarVN Full time**OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...
-
Customer Success Manager
3 weeks ago
Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: **GPC** has an immediate opening...
-
Customer Success Manager
1 week ago
Ho Chi Minh City, Vietnam The Stakeholder Company Pte. Ltd. Full time**About TSC** The Stakeholder Company (TSC) is a global technology company that empowers business and organisation leaders to map, mine and manage complex issue and stakeholder environments. Today we are recognised as the world’s leader in providing AI-driven stakeholder and issue management SAAS (Software as a Service). We work with Fortune 500...
-
Customer Success Officer
2 weeks ago
Ho Chi Minh City, Vietnam Công Ty TNHH Wav Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Success Officer (CSO) Responsibilities: - Identifying customer needs - Supporting existing Clients in daily data processing to help the company to expand business and improve relationships with key decision makers in our customers’ organizations - Developing and enhancing Yedda’s image...
-
Partner - Sales & Customer Success (Vietnam)
2 weeks ago
Ho Chi Minh City, Vietnam RateGain Full timeRateGain, awarded India’s Most Innovative Startup for 2020 by the Economic Times, is a leading provider of AI-powered SaaS products, that works with every leading travel and hospitality company in the world to help them make more revenue. Recognized as one of the fastest growing tech companies five times by Deloitte, RateGain is trusted by 25 out of the...
-
Customer Success Representative
1 week ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần BC Solutions Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. - Work with the customers to make sure they can get the most value from the product. - Resolves product or service problems by clarifying the customer’s complaint and transferring to the...
-
Cas Vietnam Customer Success Manager
1 week ago
Ho Chi Minh City, Vietnam Collins Aerospace Full timeVietnam Customer Success Manager Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly...
-
Customer Success Manager
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
-
[hybrid/q1, Hcm] Japanese Customer Success
1 week ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time**Mô tả công việc**: (Mức lương: Đến 20 triệu VNĐ) In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.) ・Support...