Customer Success Lead

3 weeks ago


Ho Chi Minh City, Vietnam Microsoft Full time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft’s Customer Success Unit, CSU, is a customer-focused, technically intense group within Microsoft, comprising Architects and Customer Engineers across solution areas of Application Innovation, Infrastructure, Security, Data & AI, Modern Work, and Business Applications. The CSU helps customers realise their full potential through accelerated adoption and productive use of Microsoft technologies.

The Customer Success Leader is the most senior Customer Success (CS) and technical resource in Vietnam and will report directly to the Vietnam General Manager. This role forms a key part of the Senior Leadership team.

The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and overall customer experience. This role is chartered with optimizing the organization’s capabilities aligned with CS business goals and championing consumption, exceptional proactive support delivery & operational excellence within their organization. This role is further chartered with ensuring that the necessary capabilities exist within their organization (technical intensity) and for creating and sustaining a culture of customer centricity, technical intensity, innovation, and a growth mindset anchored in Microsoft values.

We are hiring a senior leader to serve as Customer Success Leader for Vietnam to steer the Customer Success team, build presence in the market and inspire large scale customer impact through driving the largest MACC and customer engagement thought leadership. The Customer Success Leader will be a highly motivated, passionate, forward thinking and hands-on leader with exceptional skills in developing and leading a highly technical team focused on Microsoft Cloud Solutions and customer support experience. This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring that the organizations capabilities are aligned with Customer Success priorities and business goals, championing the success adoption of Microsoft cloud solutions, and driving an exceptional customer support experience through proactive service delivery and compliant operational excellence within their organization.

This position is a technical and business strategy leadership role spanning complex solution areas, with a focus on delivering a healthy organisation.

**Responsibilities**:
**Technical Leadership**
- Be the thought leader and advisor for technical integration and innovation with the Area leadership team. Build presence in the market and inspire large scale customer impact through driving the largest MACC deals and customer engagement thought leadership.
- Maintain a strong and active network with CxOs to guide/council on technology trends and cloud adoption.
- Be a strong voice/advocate to drive customer requirements with corporate product and engineering teams.
- Be a credible technical leader to both coach teams and guide enterprise customers for larger impact and more sustainable cloud solutions.

**Business Leadership**
- Be the cloud-consumption leader in the field for Vietnam, owning the business performance and results across the cloud solution areas and customer experience, ensuring both intra and inter seamless organizational orchestration for delivery excellence on consumption, financials, scorecard and customer satisfaction targets.
- Be a vocal leader and customer champion in your Area with both local and corporate leadership teams to elevate cloud adoption issues, the customer support experience and accelerate resolution.
- Collaborate across organizational leadership teams to establish targeted customer executive relationships that promote Microsoft's business objectives in the Area.
- Be the the custodian of the recurring revenue of the Vietnam Cloud business for Microsoft.

**Business Execution**
- Own and drive the adoption and consumption of cloud services and proactive support offerings through discipline in the Area ROC processes, identifying/prioritizing CS resources to key projects, escalating top blockers and sponsoring systemic improvements to the customer support experience.
- Ensure a predictable, repeatable, and scalable customer
engagement model is implemented across all enterprise (Strategic and Major) accounts or customer segments, leveraging CS resources, partners, and Microsoft Consulting Services.
- Deliver on financial commitments by managing the budget for the business and delivering on quarterly financia



  • Ho Chi Minh City, Vietnam TelestarVN Full time

    **OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...


  • Ho Chi Minh City, Vietnam Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • Ho Chi Minh City, Vietnam LittleLives Inc Pte Ltd Full time

    Ho Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...


  • Ho Chi Minh City, Vietnam SAP Full time

    **We help the world run better** **SUMMARY & ROLE INFORMATION** The E-CSP will proactively and continuously engage with customers at the enterprise level to drive their RISE transformation, value realization, positive business outcomes, solution adoption and commercial growth (via renewals). The role will act as a trusted partner, delivering the...

  • Customer Success

    8 months ago


    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...


  • Ho Chi Minh City, Vietnam Netcore Cloud Full time

    **Customer Success Manager - Vietnam**: - Ho Chi Minh City, Ho Chi Minh City- Work Type: Full Time**CUSTOMER SUCCESS MANAGER - VIETNAM** **Vietnam | Customer Success Team | Full-time** **_ Locals required_** Do you love to own customer’s KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? - Then this is the...


  • Ho Chi Minh City, Vietnam RateGain Full time

    RateGain, awarded India’s Most Innovative Startup for 2020 by the Economic Times, is a leading provider of AI-powered SaaS products, that works with every leading travel and hospitality company in the world to help them make more revenue. Recognized as one of the fastest growing tech companies five times by Deloitte, RateGain is trusted by 25 out of the...


  • Thành phố Hồ Chí Minh, Vietnam Filum.ai Full time

    **Why us?** Filum is a B2B Tech Startup operating in a rapidly evolving and high-potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint-hearted-it. It will either push your limits or redefine them. As a **Customer Success Manager (CSM)**,...


  • Ho Chi Minh City, Vietnam Vincere Full time

    **ABOUT THE JOB** **Your Role** We’re looking for a Customer Success Executive to join our growing team. Managing our EMEA customers from our Saigon office you will be responsible for the care of your own portfolio, ensuring the successful onboarding of new Vincere customers, managing the training and implementation of our European customer base, as well...


  • Ho Chi Minh City, Vietnam Vincere Full time

    **EMP TYPE** Full-Time **INDUSTRY** Software **JOB ID** 32440 **ABOUT THE JOB** **Your Role** We’re looking for a Customer Success Executive to join our growing team. Managing our EMEA customers from our Saigon office you will be responsible for the care of your own portfolio, ensuring the successful onboarding of new Vincere customers, managing the...


  • Ho Chi Minh City, Vietnam Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...


  • Ho Chi Minh City, Vietnam WORKNETICS GLOBAL Full time

    **Customer Success Manager (CSM)** **What We Are Looking For.** WORKNETICS - We are, a software company that provides market intelligence and social media listening solutions to our international customers. We are looking for a Customer Success Manager (CSM). **Job Responsibilities.** - About the Job Responsibilities include but not limited to: - Manage...


  • Ho Chi Minh City, Vietnam Infobip Full time

    Company Description At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents,...


  • Ho Chi Minh City, Vietnam Infobip Ltd Full time

    At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform...


  • Thành phố Hồ Chí Minh, Vietnam PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...


  • Ho Chi Minh City, Vietnam IBM Full time

    **Introduction** A Customer Success Manager (CSM) Architect career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most...


  • Ho Chi Minh City, Vietnam Collins Aerospace Full time

    Vietnam Customer Success Manager Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly...


  • Ho Chi Minh City, Vietnam Udemy Full time

    **About us**: At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere, and...


  • Ho Chi Minh City, Vietnam Công ty TNHH Recruitery Full time

    **Mô tả công việc**: (Mức lương: Đến 12 triệu VNĐ) Recruitery is a fast-growing HR tech startup and the leading referral recruitment platform in Southeast Asia. Our platform is designed to help companies hire and pay international talents, and we work with over 1000 companies and 10,000 professional headhunting partners to achieve this goal....


  • Ho Chi Minh City, Vietnam Vincere Full time

    **About you**: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life, and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You...