Customer Success Manager

3 weeks ago


Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

**GPC **is on a mission to deliver superior eCommerce software and we need people that love:

- Software
- Technology
- eCommerce

**GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane.

SUMMARY:
**GPC** has an immediate opening for a Customer Success Manager to support the onboarding and ongoing relationships of its software users.

YOUR RESPONSIBILITIES:

- Ensure all newly onboarded customers have what they need to get started
- Build and maintain strong relationships with customers to understand their needs, goals, and challenges
- Identify and communicate with sales staff upsells and cross sells of the suite of software
- Train and educate customers on the use of the software
- Identify all resources customers need to learn and use the software
- Providing technical support to customers, addressing any issues or concerns they may have, and working with other departments to resolve any technical issues
- Advocate on behalf of the customer of any issues or failings that needed to be addressed
- Analyzing customer data and feedback to identify trends and areas for improvement, and working with other departments to implement changes and improvements to the product or service
- Following up on all software renewals and ensuring they actively renew and monitor usage metrics, and addressing any issues or concerns they may have
- Troubleshoot all customer issues
- Document all customer feedback
- Collaborate with sales and technical support and development
- Provide best in class customer experience

YOUR SKILLS:

- 2+ year in providing service to SAAS customers
- The ability to provide excellent customer service, build rapport with customers, and handle difficult customer interactions
- Excellent communication skills, including the ability to clearly communicate technical information and work effectively with customers and cross-functional teams
- The ability to identify customer challenges and develop solutions to meet their needs, including creative problem-solving and troubleshooting
- The ability to understand and empathize with customers, and to provide personalized support based on their unique needs
- Strong organizational skills and the ability to manage multiple customer accounts and projects simultaneously
- A strong understanding of the software or product being supported, as well as the ability to learn new technical skills quickly
- The ability to analyze customer data and feedback to identify trends and areas for improvement, and to develop data-driven solutions to meet customer needs
- The ability to identify upsell and cross-sell opportunities and to work closely with the sales team to maximize revenue from existing customers
- The ability to think strategically about customer needs and to develop long-term strategies to drive customer success

BENEFITS:

- Attractive salary
- Best hardware

GPC CULTURE:

- Exciting and diverse team, all around the world
- Value given to ideas and opinions
- Friendly coworkers
- Valuers of innovation

HOW TO APPLY:



  • Ho Chi Minh City, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...


  • Ho Chi Minh City, Vietnam TelestarVN Full time

    **OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers.Are you ready to make an impact in the dynamic world of cloud...


  • Ho Chi Minh City, Vietnam Classplus Full time

    **Classplus**: - 150 - 300 người **Customer Success Manager**: Việc làm này đang được kiểm duyệt - Hạn nộp hồ sơ: 28/02/2023- Lượt xem: 9- Đăng ngày: 13/01/2023*** Yêu cầu kinh nghiệm **1 năm** Mức lương **12 - 20 triệu** Cấp bậc **Chuyên viên - nhân viên** Hình thức làm việc **Toàn thời...


  • Ho Chi Minh City, Vietnam Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • Ho Chi Minh City, Vietnam Monroe Consulting Group Full time

    **Customer Success Manager**: - **Sector**: Monroe Manufacturing & Industrial 4.0 - **Contact**: Sid - **Client**: Monroe Consulting Group - **Location**: Ho Chi Minh City - **Salary**: Negotiable - **Expiry Date**: 16 July 2023 - **Job Ref**: BBBH418159_1681698219 International award-winning executive recruitment expert Monroe Consulting Group is...


  • Ho Chi Minh City, Vietnam The Stakeholder Company Pte. Ltd. Full time

    **About TSC** The Stakeholder Company (TSC) is a global technology company that empowers business and organisation leaders to map, mine and manage complex issue and stakeholder environments. Today we are recognised as the world’s leader in providing AI-driven stakeholder and issue management SAAS (Software as a Service). We work with Fortune 500...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam LittleLives Inc Pte Ltd Full time

    Ho Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Monroe Consulting Group Full time

    Customer Success Manager:- Sector: Monroe Manufacturing & Industrial 4.0- Contact: Sid- Client: Monroe Consulting Group- Location: Ho Chi Minh City- Salary: Negotiable- Expiry Date: 16 July 2023- Job Ref: BBBH418159_ International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a multinational auto parts &...


  • Ho Chi Minh City, Vietnam Qarma Full time

    We are looking for a dedicated person to join our Vietnam team and work with our global team to scale our sales, delivery and customer success. **About Us**: Qarma is a fast-growing Nordic SaaS business focused on revolutionizing quality and compliance within retail and Sourcing. We are on a mission to become the leading digital tool and platform for...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Classplus Full time

    Classplus:ngườiCustomer Success Manager:Việc làm này đang được kiểm duyệt Hạn nộp hồ sơ: 28/02/2023 Lượt xem: 9 Đăng ngày: 13/01/2023***Yêu cầu kinh nghiệm1 nămMức lương triệuCấp bậc**Chuyên viên- nhân viên**Hình thức làm việcToàn thời gian cố địnhThông tin: Nghề nghiệp:Kinh doanh/Chăm sóc...


  • Ho Chi Minh City, Vietnam Elsa Corp. Full time

    **CUSTOMER SUCCESS MANAGER** **Location**: Ho Chi Minh city (82 Tran Huy Lieu, Phu Nhuan) or Hanoi (TID Center, 4 Lieu Giai, Ba Dinh) **Team**: Customer Success Management **Report to**:Head of Customer Success - SEA & Taiwan **WHAT WILL YOU DO?** As a Customer Success Manager, you will play a key role in ensuring the success and satisfaction of our B2B...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam IBM Full time

    IntroductionA Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...

  • Customer Success

    2 months ago


    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...

  • Customer Success

    3 weeks ago


    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Udemy Full time

    About us:At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.Talented people are everywhere, and the...


  • Ho Chi Minh City, Vietnam Transcosmos Việt Nam Full time

    ✔ Exploiting and developing relationships with assigned Key Accounts to expand the project ✔ Coordinate with Service Planning department to come up with a new service model. Update new models for customers ✔ Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan. ✔ Analyze...


  • Ho Chi Minh City, Vietnam Vincere Full time

    **About you**: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life, and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You...


  • Ho Chi Minh City, Vietnam Vincere Full time

    **EMP TYPE** Full-Time **INDUSTRY** Software **JOB ID** 32508 **About you**: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life, and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are...


  • Ho Chi Minh City, Vietnam IBM Full time

    Introduction A Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...