Customer Success Representative

6 months ago


Ho Chi Minh City, Vietnam Công Ty Cổ Phần BC Solutions Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Work with the customers to make sure they can get the most value from the product.
- Resolves product or service problems by clarifying the customer’s complaint and transferring to the right team for solving the problems.
Work closely with agencies to help their clients to install our app, answer their questions or gather requirements then collaborate with the technical team to implement.
- Provide customer feedback on the app usage.
- Ensure customer satisfaction and provide professional customer support.
- Be the main point when dealing with bad reviews or urgent issues.
- Support technical team to explain complicated issues to customers.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 100% remote culture. Live and work from wherever you feel happiest.
- Year-end Bonus based on your performance.
- Offers allowance for any classes supporting the physical and mental health of employees, such as gyms, fitness, yoga, dancing, vocal, etc.
- Day-off: 14 days/year and Vietnam holidays.
- MacBook provided after probation.
- Online Meet-ups: Weekly Happy Hour, Weekly Monday Funday, Internal Mini Games and Contests, Virtual Online Parties, etc.
- Offline Meet-ups: All team Co-work, Monthly Meet-ups, Year-End Parties, etc.
- Boost Company Trips.
- Technical and general workshops in the company.
- Free online learning and reimbursements for selected courses.
- Bao Viet Premium Health Care Insurance (after 3 months in the role).
- Annual health check-up at Premium Clinics.
- Great chance to improve your expertise/skills and English communication via international exposure.
- Get support and work with talented and friendly members.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- At least 1+ years of customer success experience in a software product company.
- Good English skills.
- Strong communication (verbal and written) and interpersonal skills.
- Ability to stay calm when customers are stressed or upset.
- Customer orientation and ability to adapt/respond to different types of characters.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
- Pay attention to every detail/aspect of the work.
Preferred Qualifications:

- IELTS > 6.
- Can use one of the following languages besides English: German, French or Japanese.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu



  • Ho Chi Minh City, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...


  • Ho Chi Minh City, Vietnam Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success

    6 months ago


    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...


  • Ho Chi Minh City, Vietnam April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • Thành phố Hồ Chí Minh, Vietnam Vida Shoes International Full time

    Since 1973, Vida Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year. We are...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Sôcôla Marou Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Customer Engagement & Support - Address and resolve customer inquiries through prompt and effective service. regarding pricing, products, delivery, and services across all communication platforms effectively. - Analyze customer feedback, escalate issues as necessary, and implement resolutions...


  • Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert,** you will play a critical role in...


  • Ho Chi Minh City, Vietnam TelestarVN Full time

    **OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...


  • Ho Chi Minh City, Vietnam NavigosSearch Full time

    **What We Can Offer**: This position works in an international environment and has contact with customers, colleagues and external sources local, regional and globally. Closely collaboration with the customer team that consist of sales, customer service, quality, technical service, logistics and finance representatives. This position will be based in our Ho...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    Job OverviewHegka Vietnam is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers and resolving any issues that may arise.


  • Ho Chi Minh City, Vietnam LiveIn Sdn Bhd Full time

    **Position Overview**: Join our team as a Customer Success Executive and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental...


  • Thành phố Hồ Chí Minh, Vietnam Udemy Full time

    **About us**: At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create...


  • Ho Chi Minh City, Vietnam PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • Thành phố Hồ Chí Minh, Vietnam Filum.ai Full time

    **Why us?** Filum is a B2B Tech Startup operating in a rapidly evolving and high-potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint-hearted-it. It will either push your limits or redefine them. As a **Customer Success Manager (CSM)**,...


  • Thành phố Hồ Chí Minh, Vietnam COINS Full time

    Posted 17 September 2024 - LocationHo Chi Minh City - Job type Permanent - Discipline Customer Success - ReferenceJ13013 **Job description**: CUSTOMER SUCCESS MANAGER We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our...


  • Ho Chi Minh City, Vietnam Organon Full time

    **The Position** Medical Representatives (MR) will identify customer needs, support pull-through of demand generation activities relative to the customer strategy, and ensure that Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The Representative is responsible for thoroughly understanding...


  • Ho Chi Minh City, Vietnam Transcosmos Việt Nam Full time

    ✔ Exploiting and developing relationships with assigned Key Accounts to expand the project ✔ Coordinate with Service Planning department to come up with a new service model. Update new models for customers ✔ Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan. ✔ Analyze...


  • Thành phố Hồ Chí Minh, Vietnam PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...


  • Ho Chi Minh City, Vietnam IBM Full time

    Introduction A Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...


  • Ho Chi Minh City, Vietnam Givaudan Full time

    Step into our world of creativity and joy! Customer Care Representative (6 months contract) - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people...