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Customer Success Manager

1 month ago

Ho Chi Minh City, Vietnam The Stakeholder Company Pte. Ltd. Full time

**About TSC**

The Stakeholder Company (TSC) is a global technology company that empowers business and organisation leaders to map, mine and manage complex issue and stakeholder environments.

Today we are recognised as the world’s leader in providing AI-driven stakeholder and issue management SAAS (Software as a Service). We work with Fortune 500 companies, large enterprises and top NGOs in 95+ countries and across 20+ industries from our Singapore headquarters and 3 regional hubs.

**SCOPE OF WORK**:

- Customer Success team members work on complex, often fascinating projects with some of the biggest companies in the world at a senior level. They are central to the success of our mission. They must grasp complex issues in places they’ve sometimes never heard of and then work with the internal teams and the client to ensure they achieve significant value.
- Be the primary point of contact for the customer and build strong client relationships aiming for fully engaged and happy clients.
- Onboard/Train platform end-users and provide post-go-live support working together with the Pro-Service team
- Own and manage revenue targets (renewal of assigned accounts and upsell into existing accounts)
- Support sales teams throughout the contract lifecycle, including at client review meetings, to identify opportunities in similar industries of assigned accounts.
- Identify opportunities for customers to act as TSC advocates (e.g. testimonials, case studies, referrals)
- Drive product adoption within client teams by working closely with the product team
- As an internal user and external customer proxy, provide feedback/input to existing or new feature development and UX
- Gather customer needs and requirements where relevant, and structure business use cases for Dev/Product Team.
- Represent the voice of the customer to provide input and feedback on every core product, service, marketing, and sales process
- Lead the setup, delivery, and management of TSC projects for global clients around the globe
- Manage smooth project delivery processes and great customer communications.
- Monitor and capture relevant trends and business insights for the client

**What you can expect from TSC**
- Huge potential for career growth and earning upside - you define your own growth
- The best place you will ever work;
- Fast-track learning through exposure to various roles across the organization;
- Honed skill sets;
- Direct access, respect, and mentoring from the leadership with an interest in your development.

**Team Culture. Things we look for in all our team members**:

- Intellectual curiosity for the world around you, technology, and our clients’ needs
- Solid general knowledge and skills in your core area
- Excellent problem-solving capabilities and adaptability
- Enthusiasm for finding elegant, pragmatic solutions
- Team player - we’re a small close-knit team and excellence is expected; as is the capability to take on and own big challenges, solving conventional challenges in unconventional ways, all without losing your sense of humor and fun
- Presentation skills with the story you tell and how and where you tell it
- An ability to see the big picture (in graphic detail)