Current jobs related to Cas Vietnam Customer Success Manager - Ho Chi Minh City - Collins Aerospace
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Vietnam Netcore Cloud Full time**Customer Success Manager - Vietnam**: - Ho Chi Minh City, Ho Chi Minh City- Work Type: Full Time**CUSTOMER SUCCESS MANAGER - VIETNAM** **Vietnam | Customer Success Team | Full-time** **_ Locals required_** Do you love to own customer’s KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? - Then this is the...
-
Partner Customer Success Manager, Vietnam
2 weeks ago
Ho Chi Minh City, Vietnam Udemy Full time**About us**: At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere, and...
-
Customer Success Manager
2 days ago
Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time**Customer Experience Operations**: - Build and operate processes and tools for effective customer success management. - Recruit, train, and coach a high-performing Customer Success team. - Directly consult, implement, and maintain strong relationships with key clients, and develop high-impact case studies from these engagements. - Maintain in-depth...
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam FPT Smart Cloud Full time $30,000 - $40,000 per yearCompany DescriptionFPT Smart Cloud is a leading provider of Artificial Intelligence (AI) and Cloud Computing solutions based in Vietnam. As a subsidiary of FPT Corporation, the company is committed to offering innovative technologies that drive productivity and enhance business process automation. By focusing on cutting-edge AI and Cloud platforms, the...
-
Customer Success Manager, Vietnam
5 days ago
Ho Chi Minh City, Vietnam AppsFlyer Full timeWhat is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor. **What you will do**: - Become an in-house expert in AppsFlyer's product - both business and technical...
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam PATI Group Full time ₫750,000 - ₫1,200,000 per yearAbout PATI GroupPATI Group is revolutionizing the e-commerce landscape by specializing in high-quality dietary supplements. Within just one year, we achieved a remarkable 500% growth in sales in the U.S. market.Our vision is to become Vietnam's leading dietary supplement company by 2026, empowering customers to unlock their full physical, mental, and...
-
Customer Success Trainee
5 hours ago
Ho Chi Minh City, Ho Chi Minh, Vietnam EON TECH Full timeCompany DescriptionEONSR is Vietnam's only certified company in both Google Cloud Platform (GCP) and Google Marketing Platform (GMP), as well as an official Odoo partner. Recognized for expertise in Healthcare and Real Estate, EONSR delivers end-to-end solutions in AI, Data, Cloud, and ERP to help organizations optimize operations and achieve sustainable...
-
Customer Success Manager
1 week ago
Ho Chi Minh City, Vietnam WORKNETICS GLOBAL Full time**Customer Success Manager (CSM)** **What We Are Looking For.** WORKNETICS - We are, a software company that provides market intelligence and social media listening solutions to our international customers. We are looking for a Customer Success Manager (CSM). **Job Responsibilities.** - About the Job Responsibilities include but not limited to: - Manage...
-
Customer Success Manager
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Industry 4.0 transformation and innovation Full time $25,000 - $60,000 per yearLectra VietnamCustomer Success ManagerTextileGenesis is a pioneering traceability platform custom built for the textile ecosystem. Our system creates radical transparency from fiber to retail and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5 - 6 tiers of the supplier ecosystem to create...
-
Project and Customer Success Manager Hcmc
5 days ago
Ho Chi Minh City, Vietnam Qarma Full timeWe are looking for a dedicated person to join our Vietnam team and work with our global team to scale our sales, delivery and customer success. **About Us**: Qarma is a fast-growing Nordic SaaS business focused on revolutionizing quality and compliance within retail and Sourcing. We are on a mission to become the leading digital tool and platform for...
Cas Vietnam Customer Success Manager
2 weeks ago
Vietnam Customer Success Manager
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and
intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the
capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to
meet the demands of a rapidly evolving global market.
Our Connected Aviation Solutions (CAS) business advances information management solutions for
commercial and military customers across the world. That means we are helping passengers reach
their destination safely.
Within the CAS business we connect aviation community stakeholders and airlines with intelligent data
service solutions to enable the connected aviation ecosystem. Are you ready to learn from the most
knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in
your career? Join our CAS team today.
Role Summary
The Vietnam Customer Success Manager is responsible for managing and coordinating
the implementation and operational support of our products and services across Asia Pacific.
These services include but are not limited to:
- Networks and Connectivity Solutions
- Platforms, Applications and Analytics
- Enablement Products
As the business grows and expands, there may be additional services added to the regional portfolio.
Reporting to the Asia Pacific Customer Success Management Lead, this position will be based in
Vietnam (Ho Chi Minh City).
and services, resolve a broad scope of technical issues ranging in complexity and provide world class
customer service.
The role will collaborate closely with the Project Management, Program Management, Product
Management teams, global engineering teams and partners/vendors in Asia Pacific to manage
implementation of our aviation solutions.
with our Help Desk and technical support teams to resolve a broad scope of technical issues and
provide world class customer service.
A key measure of success for this role will be the ability to liaise with cross-functional teams within
and outside the company, to deploy solutions efficiently and successfully on time, provide excellent
customer support to achieve high customer satisfaction.
Job Responsibilities
- Effective project management and timely implementation of our products and services across
Asia Pacific - collaborating with account and product managers, internal engineering teams,
shared services teams, and partners / subcontractors etc.
- Ability to manage multiple customers facing implementation projects/tasks simultaneously
- Incident Management - collaborate with the global Service Desk, internal teams and customers to
enable timely incident resolution, and ensure SLA compliance, high customer satisfaction
- Operations support - work closely with customers, internal technical teams, product managers to
ensure quality support and service levels
- Customer satisfaction - conduct regular service reviews, provide information about our products /
to customer interactions, understand customer feedback/ pain points and work with internal teams
to develop best value solutions
- Provide any key metrics or develop materials to address customer enquiries
- Maintain knowledge of Collins organization and products to provide the appropriate information
and support to customers
Job Requirements
- 5 years technical experience including airline operations or in the aerospace industry
- Degree in a technical discipline or equivalent professional qualification (e.g., Aviation / Networks)
- Knowledge of aviation Datalink and/or ground communication networks
- Business level English and Vietnamese languages (written and spoken) due to market coverage
i.e., Vietnam
- Excellent time management skills
- Ability to deal with ambiguity
- Effective verbal and written technical communication skills
- Strong interpersonal and customer support skills
- Self-motivated and proactive
Preferred Qualifications
- CCNA/ITIL Certification
- Familiarity with BI tools, data analytics
- Proficiency in tools such as ServiceNow, Smartsheet
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas
enable us to deliver the best results for our workforce, workplace, and customers. We are committed to
fostering a culture where all employees can share their passions and ideas so we can tackle the
toughest challenges in our industry and pave new paths to limitless possibility
