Customer Success Manager
2 days ago
**Customer Experience Operations**: - Build and operate processes and tools for effective customer success management. - Recruit, train, and coach a high-performing Customer Success team. - Directly consult, implement, and maintain strong relationships with key clients, and develop high-impact case studies from these engagements. - Maintain in-depth knowledge of the company's products and services; regularly assess the teams skills; be the 24/7 contact point to coordinate with internal departments and support customers by addressing inquiries and proposing optimal solutions. - Collect and analyze user behavior data to understand evolving customer needs, focusing on enhancing the customer experience. - Optimize existing internal processes and proactively contribute to initiatives aimed at improving customer success experiences. - Bachelor's degree in Economics, Foreign Languages, or Information Technology. - 35 years of experience managing customer experience teams, ideally in multinational corporations or large enterprises. - Proven track record of exceeding KPIs and key performance goals consistently. - Hands-on experience in recruiting, training, and managing Customer Experience teams, particularly in the Tech product domain. - Strong research, tool-building, and interpersonal skills. - Excellent training, communication, and situational handling abilities; capable of resolving customer experience issues quickly and professionally. - Passionate about the service industry with deep insight into customer concerns and behavior when using digital products; able to proactively resolve product-related challenges. **Benefits**: - ** Attractive compensation**: Top 25% among high-tech companies, ESOP (Employee Stock Ownership Plan) for key leaders or outstanding performers. - ** Beyond standard perks** Enjoyment and fulfillment, not just benefits: - Not just a salary a stable and competitive **income package**. - Annual company trip, monthly birthday celebrations, team building, team outings, sports activities, and over **10+ holiday perks** including sick visits and special occasion support. - Opportunity to **design and run your own processes and tools**. - Training in skills, knowledge, and career mindset, with the chance to contribute to a standout **"Make in Vietnam"** technology product from **G.Group** Vietnams No.1 startup tech investment group by 2023 vision. - ** Unlimited growth potential**, based on your performance. - A work culture that emphasizes **joy and fulfillment** not just conventional benefits.
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Customer Success Manager
6 days ago
Thành phố Hồ Chí Minh, Vietnam COINS Full timePosted 17 September 2024 - LocationHo Chi Minh City - Job type Permanent - Discipline Customer Success - ReferenceJ13013 **Job description**: CUSTOMER SUCCESS MANAGER We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our...
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Customer Success Manager
6 days ago
Thành phố Hồ Chí Minh, Vietnam COINS Full timePosted 21 August 2025 - LocationHo Chi Minh City - Job type Permanent - Discipline Customer Success - ReferenceJ15830 **Job description**: We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll...
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Customer Success Manager
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
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Customer Success Manager
6 days ago
Thành phố Hồ Chí Minh, Vietnam Oxford University Press Pakistan Full time**Customer Success Manager**: - Location: Ho Chi Minh, Bắc Giang, VN - Salary: Dependent on skills and experience - Division: Education - Department: International Sales **About the Role** We are looking for a talented Customer Success Manager to join our team for collaborating with customers and ensuring they maximize the benefits of using Oxford’s...
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Customer Success Manager
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Lectra Full timeLectra Vietnam **Customer Success Manager** - TextileGenesis is a pioneering traceability platform custom built for the têxtile ecosystem. Our system creates radical transparency from fiber to retail and ensures authenticity & provenance of sustainable têxtiles against generics. The pioneering system engages all 5 - 6 tiers of the supplier ecosystem to...
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Senior Customer Success Manager, Vietnam
6 days ago
Thành phố Hồ Chí Minh, Vietnam Payoneer Full time**About Payoneer** Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and...
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Customer Success Manager
1 week ago
Ho Chi Minh City, Vietnam WORKNETICS GLOBAL Full time**Customer Success Manager (CSM)** **What We Are Looking For.** WORKNETICS - We are, a software company that provides market intelligence and social media listening solutions to our international customers. We are looking for a Customer Success Manager (CSM). **Job Responsibilities.** - About the Job Responsibilities include but not limited to: - Manage...
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Customer Success Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam FPT Smart Cloud Full time $30,000 - $40,000 per yearCompany DescriptionFPT Smart Cloud is a leading provider of Artificial Intelligence (AI) and Cloud Computing solutions based in Vietnam. As a subsidiary of FPT Corporation, the company is committed to offering innovative technologies that drive productivity and enhance business process automation. By focusing on cutting-edge AI and Cloud platforms, the...
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Client Success Management
2 days ago
Thành phố Hồ Chí Minh, Vietnam Antsomi Full time**Client Success Management** **About the job** HCMC, Vietnam | Client Success Team | Full-time Do you want to get involved in the Martech Story? And accompany enterprise brands to explore the potential of their customer lifetime cycle? - Then this is your destination!_ **The Impact you will generate**: - You will lead efforts in customer retention,...
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Customer Success Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Oxford University Press Full time $400,000 - $800,000 per yearAbout the RoleWe are looking for a talented Customer Success Manager to join our team for collaborating with customers and ensuring they maximize the benefits of using Oxford's products and services. This involves engaging with customers (schools) after they have committed to using our curriculum, qualifications and resources, providing expert consultation...