Customer Success Manager
2 weeks ago
**OVERVIEW**
We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships.
**ROLE AND RESPONSIBILITIES**
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
**QUALIFICATIONS**
- 5+ yr Experience in providing Customer Service Support.
- Fluent in English.
- Working knowledge of Customer Service Software (HubSpot).
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Accounting experience preferred.
**BENEFITS**
- Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
- Team building, Happy Hour every week.
- Social insurance and annual leave based on the Vietnam Labour Code.
- Incentive will be added based on employee’s performance.
- 13th month bonus is provided based on performance.
- PC provided.
**WORKING TIME**
Monday - Friday: From 08:30 - 17:30
Pay: 15,000,000₫ - 25,000,000₫ per month
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