Student Success Manager

6 months ago


Ho Chi Minh City, Vietnam Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

**Our Mission**

Creating the Education system for the 22nd Century.

**Our Vision**

Building the Leaders of Tomorrow.

**What this role is responsible for**:
The **Student Success Manager** is responsible for the student experience at Crimson. The Student Success Manager is the main point of contact for the student and family, supporting the student in the timely execution of an agreed roadmap to achieve desired student outcomes and goals. You will work closely with varying internal stakeholders to ensure the smooth completion of services and high client satisfaction.

The key focus of a Student Success Manager is to build relationships both internally and externally and to communicate effectively to maintain trust and strong collaboration.

Student Success Managers are highly organized and skilled employees in project management who understand the needs of different stakeholders and keep the internal team on track to achieve desired student outcomes. They display business acumen and safeguard the students’ and Crimson’s investment from the beginning to the end of the student’s Crimson journey.

As a local partner to the student and their family, you will be responsible for informing other team members of cultural or local expectations and requirements and contribute to the continuous improvement of Crimson services in your region.

**What success looks like**:
**Customer Relationship management**
- Proactively organise meetings and interactive communications with students, parents and internal team members as required to to check in, update on progress, support students to stay on schedule with milestones and ensure client satisfaction
- Be the main point of contact to clients, with an emphasis on parent liaison, and provide timely and accurate responses to their enquiries concerning the college admissions process and the delivery of Crimson services
- Engage in conflict resolution and handle complaints as the main point of contact
- Contribute to the company’s revenue by proactively retaining clients, facilitating additional purchase of services (upsells) or referrals from current clients due to high satisfaction
- Conduct regular check-ins with students to ensure their wellbeing, health and safety throughout their Crimson journey and provide necessary professional interventions
- In conjunction with the wider team, to mentor students on transferable skills such as time and stress management, project management and leadership skills to assist them in successfully achieving their academic and ECL goals

**Internal Coordination**
- Coordinating and allocating students and tutors/mentors in conjunction with the Tutor/Mentor Management team.
- Facilitate meetings with clients and strategy team to create strategies for client tutoring and/or consulting
- Closely check up and monitor client and tutor/mentor performance to ensure measurable outcomes
- Share student/family’s feedback with wider team when applicable and proactively and preemptively align on action needed for issue resolution
- Conduct service team’s internal discussions/ alignment meetings on students’ progress to make sure everyone is on the same page and working as an effective team towards student success

**Operations and ongoing improvement**
- Monitoring and reporting on student progress and strategically intervene where necessary for the benefit of the student
- Stay up to date with and contribute to a pool of local/ regional resources and knowledge base
- Effectively utilise and maintain our IT toolsuite
- Identify and highlight opportunities for service improvement and assist in the implementation of the same to ensure present and future needs of clients are met
- Stay up-to-date with standardised testing schedules and registrations to advise relevant stakeholders and support students as required
- Translation of documents and communications in various channels between parents and the wider services team where required _(Line can be removed/added as per region practice)_

**What qualities and skills would help you succeed in this role**:
**_Required_**:

- High level of resilience: works well under pressure, demonstrates a positive outlook in times of uncertainty, recognises when to ask for support, continues to perform effectively in stressful and ambiguous circumstances, does not become defensive or irritated when times are tough, open to feedback
- Profess



  • Ho Chi Minh City, Vietnam Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...


  • Ho Chi Minh City, Vietnam Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Student Success

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam The American University of Science (AUS) Full time

    **Sales roles**: - High Customer Service mind & pro-active sales/cross sales & follow-up to convert from potential lead source to meet the pipeline & final sales target - Counselling of prospective students and their families regarding study opportunities. - Provision of information on institutions to students either face to face or over the telephone. -...

  • Student Success

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH American University Of Science Full time

    **Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) Sales roles: - High Customer Service mind & pro-active sales/cross sales & follow-up to convert from potential lead source to meet the pipeline & final sales target - Counselling of prospective students and their families regarding study opportunities. - Provision of information on institutions...


  • Thành phố Hồ Chí Minh, Vietnam Navitas Full time

    **Student Recruitment Manager** **About the role** The Student Recruitment Manager plays a significant role in driving recruitment growth and achieving student recruitment targets in their region on behalf of Curtin College & Curtin Singapore - working closely with colleagues based in Australia and in-market including the Regional Management team. This...


  • Ho Chi Minh City, Vietnam Finest Future Oy Full time

    **Who we are looking for**: Finest Future is seeking a Student Recruitment Manager superhero to join the Sales & Marketing team. You will plan and help lead the sales operations in Vietnam - and depending on your language capabilities & connections, other Asian countries we’re expanding into. Answer the call or give a heads-up if you know a superhero to...


  • Thành phố Hồ Chí Minh, Vietnam Navitas Full time

    **Student Recruitment Manager - HCMC, Vietnam** **About the role** The Student Recruitment Manager plays a significant role in driving recruitment growth and achieving student recruitment targets in Indochina on behalf of Navitas’ University Partnerships Australasia (UPA) division, working closely with colleagues based in the Australasian colleges and...


  • Thành phố Hồ Chí Minh, Vietnam Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...


  • Ho Chi Minh City, Vietnam Amerigo Education Full time

    **ABOUT US** Amerigo Education is a U.S.based education company that helps international students in the United States achieve their full potential. As a growing number of students from around the world seek to advance their education in North American secondary schools, Amerigo is expanding their footprint in North America with a new partner school in...


  • Thành phố Hồ Chí Minh, Vietnam Navitas Full time

    **Student Recruitment Manager** **About the role** The Student Recruitment Manager plays a significant role in driving recruitment growth and achieving student recruitment targets in their region on behalf of Curtin College & Curtin Singapore - working closely with colleagues based in Australia and in-market including the Regional Management team. This...


  • Thành phố Hồ Chí Minh, Vietnam Navitas Full time

    **Student Recruitment Manager - **Griffith College** **About the role** The Student Recruitment Manager plays a significant role in driving recruitment growth and achieving student recruitment targets in their region on behalf of Griffith College - working closely with colleagues based in Australia and in-market including the Regional Management team. This...

  • Customer Success

    6 months ago


    Ho Chi Minh City, Vietnam Brightchamps Full time

    **Working Hour: Mon - Fri: 11h - 21h; Sat: 9h - 19h, lunch break 12h -14h** **Workplace**: BrightChamps Building, 211 Bờ Bao Tân Thắng, phường Sơn Kỳ, quận Tân Phú, HCM **Responsibilities**: - Build strong relationships with our students and their families, and act as the primary point of contact for any questions or concerns they may...

  • Account Executive

    6 months ago


    Ho Chi Minh City, Vietnam Adventus.io Full time

    **Your Family** Adventus.io is a B2B2C SaaS-based marketplace supporting institutions, recruiters and students within the international student placement sector. Our innovative platform allows institutions, recruiters and students to directly connect with one another, resulting in matching the right international study experience with students across the...

  • Student Care Officer

    6 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Algorithmics Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service (parents and students premium experience) - Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus. - Conduct parent touchpoint appointments (parent session,...


  • Ho Chi Minh City, Vietnam Công ty Cổ phần Giáo dục TalkFirst Full time

    **Mô tả công việc**: (Mức lương: 9 - 12 triệu VNĐ) Tổng quan: - Student Success Officer (SSO) là cầu nối quan trọng của học viên và khách hàng với TalkFirst trong suốt quá trình tư vấn, học tập và kết thúc khoá học. : Hỗ trợ khách hàng mới và phát triển doanh thu nội bộ (50%) - Hướng...


  • Ho Chi Minh City, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...


  • Ho Chi Minh City, Vietnam TelestarVN Full time

    **OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...


  • Ho Chi Minh City, Vietnam Công ty Cổ phần Golden Path Academics Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **Duties and Responsibilities (based on a 44-hour work week)** The**Student Recruitment Executive**’s responsibilities will consist of, but are not limited to, the following tasks: - Involve in planning & organising Sales Marketing activities (both online & offline) to expand the market and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

    We are seeking a Recruitment Specialist to support international student recruitment efforts in Southeast Asia, with a primary focus on Vietnam. The role involves managing recruitment activities, engaging with internal and external stakeholders, and supporting client needs in the education sector. This position requires a proactive, results-oriented...


  • Ho Chi Minh City, Vietnam Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...