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Customer Success

2 weeks ago

Ho Chi Minh City, Vietnam Brightchamps Full time

**Working Hour: Mon - Fri: 11h - 21h; Sat: 9h - 19h, lunch break 12h -14h**

**Workplace**: BrightChamps Building, 211 Bờ Bao Tân Thắng, phường Sơn Kỳ, quận Tân Phú, HCM

**Responsibilities**:

- Build strong relationships with our students and their families, and act as the primary point of contact for any questions or concerns they may have
- Work closely with the education center team to ensure seamless delivery of our programs and services
- Proactively monitor student progress and identify opportunities to improve their learning experience
- Collect and analyze feedback from students and their families, and use this information to improve our programs and services
- Collaborate with other teams within the organization, such as marketing and operations, to ensure alignment and provide input on customer needs
- Assist with administrative tasks related to student enrollment and program delivery as needed

**Requirements**:

- Bachelor's degree in education, business, or a related field
- Can communicate in English
- 1+ years of experience in customer service or customer success roles, preferably in the education industry
- Excellent communication and interpe
- rsonal skills, with a strong ability to build relationships and connect with people
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities and meet deadlines
- Demonstrated ability to work collaboratively within a team environment
- Familiarity with education technology and online learning platforms is a plus

**Benefits**:

- Employee Engagement Activities, Team Building Events
- Getting 13th month pay every year as company rule
- Company’s labor policy completely pursuant to Vietnamese labor legislation (social & health insurance, annual leave, working conditions, etc.);
- Young, dynamic working environment
- Snack, coffee free in office
- Join our team building program and many parties (lunch party, dinner party, cinema,...)
- Having the chance to work with skilled foreign professionals.