customer success consultant

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Palexy Full time ₫1,200,000 - ₫3,600,000 per year

CUSTOMER SUCCESS CONSULTANT

Location: Ho Chi Minh City

About Palexy

Our AI-powered retail performance management solutions transform existing in-store CCTV cameras into powerful BI systems for retailers to boost store conversion, improve customer service, and achieve operational excellence.

Recognized as one of the top 10 Indoor Mapping Analytics Vendors by CBInsights in 2021 & 2023, we have deployed our AI solutions to 100+ enterprise & mid-market retailers in APAC such as Central Retail, Supersports, CMG, Powerbuy, Guardian, Aldo, Sony, etc.

The Opportunity

We are seeking
Customer Success Consultant
for our Ho Chi Minh Office to help customers maximize values of our data platform, successfully adopt our product and assist them with technical problems. Ultimately, you will help establish our reputation as a company that offers excellent consulting service. You will report to the Customer Success Director and will support the adoption, retention and growth of our customer base.

Key Responsibilities

  • Respond to customer queries and provide assistance in a timely and accurate way, via phone, email or chat.
  • Take detailed notes during customer meetings and proactively follow up with internal and external stakeholders to address customer feedback.
  • Assist Customer Success Managers in preparing training materials, weekly/monthly reports, adhoc analysis reports with the provided frameworks.
  • Conduct product training sessions for end users.
  • Support customer events, training sessions, and other engagement initiatives

Qualifications and skills:

  • 1-2 years experience as a Customer Success Executive or similar CS role;
  • Excellent at Microsoft Excel, Power Point. Comfortable with analyzing and working with data;
  • Good at organization skills, communication, and problem-solving skills;
  • Honesty and attention to detail;
  • A quick learner in new technology tool.

What We Offer

Work with Palexy's Team:

We are a fast-paced, always-learning, open-minded, diverse-background team competing globally in a rapidly growing field. We listen to your ideas, challenge them, build on them, and together make good ideas even better and execute them to the best of our efforts.

Work with Palexy's Customers:

Our customers are data-driven retailers looking to improve their processes and optimize their operations. If you enjoy working with different teams from different businesses and empowering them to use data & AI to make better, faster decisions, you will thrive in this role.

Benefits:

  • Competitive salary and performance-based incentives
  • Flexible work arrangements
  • Exposure to cutting-edge AI and retail technology
  • Career growth in a rapidly expanding company

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