Customer Success Analyst

3 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Epsilo Full time $30,000 - $60,000 per year

Epsilo in a nutshell

  • We develop a closed-loop platform empowering brands and agencies to stay on top of the market trends, monitor digital shelf, automate campaigns, and leverage operational insights for digital commerce growth.
  • Our platform serves a varied client including leaders, operators, and scientists in media, marketing, and e-commerce teams across brands, digital agencies, e-commerce enablers, and marketplaces, facilitating efficient revenue generation on Retail Media Network, a $100B category that will dominate the digital advertising for a decade.
  • We earn a track record of facilitating over $3 billion in GMV, optimizing more than $200 million in media spend, and catering to clients in over 10 countries worldwide.
  • Recognized in Gartner's Market Guide for Digital Shelf Analytics alongside 15 other leading global SaaS companies from the US, Europe, and India.
  • Our aspiration is to develop a Positional Software that simply change the way that advertisers gather insights and make decisions. A combination of Notion and The Trade Desk.

We may fit those who (want to)

  • Challenge the status quo and have the "yes if" mindset
  • Be responsive and compelling
  • Speak and act on data
  • Debate and be listened
  • Embrace the closed-loop, no loose ends in the thought and the work

As a Customer Success Controller, you will

  • Utilize data to generate actionable insights, translating them into recommendations for clients and internal teams
  • Develop and refine templates to streamline processes and optimize efficiency in reporting and problem discovery
  • Gather and utilize client feedback and industry trends to continuously improve processes and deliver exceptional service
  • Design, build, and own a comprehensive customer success metrics framework covering adoption, retention, expansion, and health scores
  • Establish visibility dashboards and reporting systems that provide real-time insights into customer health and engagement, enabling CSMs to proactively reach out with solutions
  • Create early warning systems and trigger mechanisms that alert CSMs to customer risks and expansion opportunities
  • Develop predictive models and segmentation frameworks that enable prioritized customer outreach and interventions
  • Build automated workflows that surface the right insights to the right people at the right time

Who you are

  • Minimum 3 years of work experience in a high-paced & data-informed environment, ideally in customer success, analytics, or operations roles
  • Strong analytical mindset with the ability to work with large datasets, build metrics frameworks, and extract meaningful patterns
  • Hungriness, you will be joining a startup with its pros and cons
  • Foreign exposure, either through study or work
  • Very tech platform savvy: SQL, Zapier, Integromat, Google Scripts, ChatGPT, and data visualization tools (Tableau, Looker, etc.) are already in your toolkit
  • Self-starter mentality with strong ownership - you see gaps in customer success visibility and you fill them without being asked

  • Customer Success

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Filum Full time ₫120,000,000 - ₫180,000,000 per year

    Why Join Filum?Filum AI is looking for teammates with anAI-native mindset, ready to do high speed work, fail fast to learn fast. We are a fast-growing B2B startup specializing in AI for Customer Service and Customer Experience.At Filum, you will:Work directly with the founding team in a fast-paced, open environment that values personal growth and...

  • Customer Success

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TEKO Việt Nam Full time ₫1,500,000 - ₫3,000,000 per year

    KarbonMap is an agroforestry ERP solution that connects farmers in the global south with their remote funders and buyers to build trust, create employment and reduce errors and operational costs. KarbonMap is incubated in Teko and funded by Blue Sole Foundation with an impact-first mission and the belief that long term values to the market will ensure the...

  • customer success consultant

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Palexy Full time ₫1,200,000 - ₫3,600,000 per year

    CUSTOMER SUCCESS CONSULTANTLocation: Ho Chi Minh CityAbout PalexyOur AI-powered retail performance management solutions transform existing in-store CCTV cameras into powerful BI systems for retailers to boost store conversion, improve customer service, and achieve operational excellence.Recognized as one of the top 10 Indoor Mapping Analytics Vendors by...

  • Customer Success Executive

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Better HR Full time $104,000 - $156,000 per year

    Company DescriptionBetter HR is a cloud-based platform that helps organizations streamline HR processes such as attendance, leave, recruitment, performance management, and payroll. It is trusted by over 700 companies in Myanmar, Sri Lanka, Singapore, Cambodia, and Vietnam, managing 50,000 employees worldwide. With a user-friendly interface, Better HR...

  • Customer Success Officer

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Koltiva Full time ₫6,000,000 - ₫12,000,000 per year

    Responsible for implementing sales and customer success initiatives to meet and exceed revenue targets, ensure excellent service standards, and drive customer satisfaction across Koltiva's web and mobile applications. This role includes onboarding new clients, supporting users, managing small-scale projects, and ensuring long-term adoption of Koltiva's...

  • Customer Success Manager

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam FPT Smart Cloud Full time $30,000 - $40,000 per year

    Company DescriptionFPT Smart Cloud is a leading provider of Artificial Intelligence (AI) and Cloud Computing solutions based in Vietnam. As a subsidiary of FPT Corporation, the company is committed to offering innovative technologies that drive productivity and enhance business process automation. By focusing on cutting-edge AI and Cloud platforms, the...

  • Customer Success Associate

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Filum Full time $40,000 - $60,000 per year

    Why Join Filum?Filum AI is looking for teammates with an AI-native mindset, ready to do high speed work, fail fast to learn fast. We are a fast-growing B2B startup specializing in AI for Customer Service and Customer Experience.At Filum, you will:Work directly with the founding team in a fast-paced, open environment that values personal growth and...

  • Customer Success Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Oxford University Press Pakistan Full time ₫1,200,000 - ₫3,600,000 per year

    Customer Success ManagerLocation:Ho Chi Minh, Bắc Giang, VNSalary: Dependent on skills and experienceDivision: EducationDepartment: International SalesAbout the RoleWe are looking for a talented Customer Success Manager to join our team for collaborating with customers and ensuring they maximize the benefits of using Oxford's products and services. This...

  • Customer Success Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Katalon Full time ₫900,000 - ₫1,200,000 per year

    Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.Since its first launch, Katalon...

  • Customer Success Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Katalon, Inc. Full time ₫1,200,000 - ₫3,600,000 per year

    Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.Since its first launch, Katalon...