Customer Success Executive

7 days ago


Thành phố Hồ Chí Minh, Vietnam Công ty Aniday.com Full time

In order for us to continue providing the best experience for our ever-growing user and customer base, we are looking for a Customer Success who helps us take good care of companies and recruiters/headhunters.
- Keep employers informed at all times and provide answers to any questions regarding Aniday. Helping collaboration between employers and recruiters/headhunters to achieve placements.
- Work with employers to understand their recruiting demand.
- Responsible for customer satisfaction
- Build sustainable relationships of trust with employers and recruiters/headhunters through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file legal documents
- Go the extra mile to engage customers during the use of Aniday platform
- Remind employers of updating interview results and consult them to help attract more referrals
- Receive and resolve inquiries from recruiters/headhunters

**Required skills and experiences**:

- Age: From 1999 or younger
- Bachelor in Humane Resources, Business Administration,or related fields
- At least 1 year of related working experience, with experience in technology startups
- Proficient with Microsoft Office Suite and G-Suite
- Able to communicate with clients in English (speaking & writing)
- Able to keep track of the Customer Service requests.
- Great communication and documentation skills required
- Have laptop for working.

PERSONAL QUALITIES:

- Teamwork eagerness.
- Good communication both inside and outside the team.
- Responsibility, self-motivation, independence.
- Ability to meet goals on time with less supervision
- Ability to work under pressure
- Be comfortable wearing many hats as we adapt to meet our audience’s needs
- Startup mentality: self-starter, proactive, flexible.
- Customer-centric mindset and lean approach will be highly valuable.
**Preferred skills and experiences**:

- Used to work for tech startups
- Excellent and competitive salary package with a performance bonus
- Opportunities to improve English skills through our international working environment
- Opportunities to gain hands-on experience in dealing with and negotiating with big clients
- Mid-year performance review
- Unlimited potential for career growth because we are small and fast-growing
- Parking allowance, free lunch
- Team building, happy hours,...
- Professional, dynamic and open working environment.
**Report to**Team Lead
**Interview process**1-2 rounds (Online or Offline)

Pay: 8,000,000₫ - 12,000,000₫ per month

Application Question(s):

- Can you speak English fluently? You will have meetings with overseas clients
- May I ask your expected salary and your notice period?

Application Deadline: 2025/01/15



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