Head of Vietnam, Google Customer Solutions

6 months ago

Ho Chi Minh City, Vietnam Google Full time

**Minimum qualifications**:

- Bachelor’s degree in Management or equivalent practical experience.
- 12 years of experience in a sales, marketing, or commercial role.
- Experience leading people and teams.

**Preferred qualifications**:

- Experience with Google Ads and YouTube account management, managing advertising and/or media campaigns.
- Global experience across Sales, Marketing, Strategy and Operations roles.- Ability to conduct necessary business communications in English professionally and fluently (written and spoken).-
- Ability to drive results in a multinational matrixed organization.- Proven track record in creating and implementing successful sales strategies with customers.
- Ability to lead teams of different cultures within different geographies.

**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As Head of Vietnam for GCS SEA, you’ll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers’ needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small
- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

**Responsibilities**:

- Lead, inspire and motivate a team of customer-facing and high-performing Googlers to create a goal-oriented culture with inclusivity and collaboration in mind.
- Coach the team on engaging with and influencing stakeholders across your team’s portfolios to deliver customer success and shared business results.
- Lead a team in analyzing customer data and industry trends to develop strategic plans for customers and/or partners.
- Lead and grow executive-level relationships through key C-level meetings, business reviews, and speaking engagements.
- Ensure team readiness to deliver digital complex solutions; create a culture of innovation and customer success on the team based on diverse, equitable, and inclusive team environment.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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