Customer Support Intern, Kms Solutions

2 weeks ago

Ho Chi Minh City, Vietnam KMS Solutions Full time

**Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence for a shared success where everyone can reach their fullest potential. With three Business Lines:

- ** KMS Software**: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions.
- ** KMS Solutions**: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality.
- ** KMS Healthcare**: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors.
- Diagnose and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow standard procedures for escalating unresolved issues to the appropriate teams.
- Prioritize and manage a high volume of open issues, ensuring timely resolution.
- Coordinate with the development team to understand customers’ issues and get them solved.

**Qualifications**
- Fresh graduated or final year student with minimum 3-month internship commitment.
- Love to work with customers and external communications
- Having good Computer literacy; familiar with Google, spreadsheets, instant messaging.
- Good English communication - in both writing and speaking
- Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively.

**Additional Information** Thinking of joining KMS Solutions? Yes, you deserve it**

**_ Progressive Career Development_**
- Role-based training foundation
- Active role at the global client-side
- Continuous professional certification
- Simple goals - achievable success

**_ Engagement workplace_**
- Flexi mode, modern work environment
- Well-being centric

**_ Impactful community organization_**
- Community development activities: 1% Pledge, KMS Gives charity every quarter, blood donation, public seminars, career orientation talks,

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