Manager, Engage, Google Customer Solutions
3 weeks ago
**Minimum qualifications**:
- Bachelor's degree in Marketing and International Business, or equivalent practical experience.
- 8 years of sales experience in technology, advertising, media agency, or internet, and experience growing a market.
- Experience coaching and mentoring in a sales context. Experience creating plans to develop and maintain client relationships and accounts.
**Preferred qualifications**:
- MBA degree or equivalent practical experience.
- Thought leadership, and industry experience and with the ability to influence.
- Ability to model and coach sales behaviors including, C-level engagement, effective questioning, objection handling, competitive selling, building pipeline.
- Ability to develop and deliver business strategies and relationships sustainable in the short
- and long-term.
- Problem solving skills to assess performance. Ability to develop actionable insights to capture opportunities.
- Ability to communicate in English and Vietnamese fluently to communicate with and serve Vietnamese speaking customers.
**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer.
As a GCS Sales Engage Lead, you'll manage business engagements with GCS’ SMB advertisers in the market. You will own and strengthen executive-level client relationships and provide business growth strategy consultation through key C-level meetings, quarterly reviews, and speaking engagements.
You’ll be responsible for recruitment, retention, coaching and development of a team of account managers, helping them engage with executive stakeholders at clients. You will also partner closely with cross-functional teams (e.g., Agency, PSA, International Growth) to help drive the success of the overall scaled segment.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small
- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
**Responsibilities**:
- Deliver business growth, engagement and client satisfaction for a portfolio of GCS-managed scaled and upsell advertisers. Manage and strengthen executive-level client relationships through key meetings, business reviews, and speaking engagements.
- Recruit, retain, and lead the team of GCS Account Strategists and Accelerated Growth Strategists to ensure improved growth and enhanced portfolio health.
- Lead and coach a sales team and help them engage with stakeholders across GCS customers and agencies. Build and actively manage an effective long-term planning process with advertisers.
- Partner closely with cross-functional teams (e.g., Agency, gTech, Marketing, PSA, and International Growth) to help drive the success of the overall Engage segment.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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