Customer Success

6 months ago


Ho Chi Minh City, Vietnam The Wise Seeker Services Full time

Location: Ho Chi Minh

**Functions**
- Keep employers informed at all times and provide answers to any questions regarding Recruitery.
- Helping collaborationbetween employers and recruiters/headhunters to achieve placements.
- Work with employers to understand their recruiting demand.
- Responsible for customer satisfaction.
- Build sustainable relationships of trust with employers and recruiters/headhunters through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file legal documents.
- Go the extra mile to engage customers during the use of Recruitery platform.
- Remind employers of updating interview results and consult them to help attract more referrals.
- Receive and resolve inquiries from recruiters/headhunters.

**Requirements**:

- Bachelor in Humane Resources, Business Administration or related fields.
- At least 1 year of related working experience, with experience in technology startups.
- Proficient with Microsoft Office Suite and GSuite.
- Able to communicate with clients in English (speaking & writing).
- Able to keep track of the Customer Service requests.
- Great communication and documentation skills required.
- Have laptop for working.

**Skills**
- Teamwork eagerness.
- Good communication both inside and outside the team.
- Responsibility, selfmotivation, independence.
- Ability to meet goals on time with less supervision.
- Ability to work under pressure.
- Be comfortable wearing many hats as we adapt to meet our audience’s needs.
- Startup mentality: selfstarter, proactive, flexible.
- Customercentric mindset and lean approach will be highly valuable.

**Benefits**
- Excellent and competitive salary package with a performance bonus.
- Opportunities to improve English skills through our international working environment.
- Opportunities to gain handson experience in dealing with and negotiating with big clients.
- Midyear performance review.
- Unlimited potential for career growth because we are small and fastgrowin.
- Parking allowance, free lunch.
- Team building, happy hours.
- Professional, dynamic and open working environment.


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