Consulting Manager, Customer Success
3 days ago
**Job Description**:
This position will be responsible for maintaining/enhancing customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.
**Client Engagement Model**
- Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
- Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
- Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
- Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.
**Client Servicing and Value Creation**
- ** **Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
- Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model
- Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client
**Discovering and Proposing**
- Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
- Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.
**Qualifications**:
**ABOUT YOU**
You will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions
- Min. Bachelor Degree any major;
- 3-5 years of experience in related field (client servicing in research agency, marketing consultant)
- A broad understanding of client sales and marketing issues
- Knowledge of research techniques and methodologies would be an advantage
- Min. 1 year in managerial level is preferable
- Proven strong leadership skills
- Excellent analytical skills and understanding of statistical modeling
- Excellent communication skills and presentation skills
- An ability to work independently and in a team
- Good interpersonal skills is a must
- Fluent in English both written and verbal is a must
Additional Information
**About NIQ**
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Vietnam Netcore Cloud Full time**Customer Success Manager - Vietnam**: - Ho Chi Minh City, Ho Chi Minh City- Work Type: Full Time**CUSTOMER SUCCESS MANAGER - VIETNAM** **Vietnam | Customer Success Team | Full-time** **_ Locals required_** Do you love to own customer’s KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? - Then this is the...
-
Customer Success Manager
4 weeks ago
Ho Chi Minh City, Vietnam TechX Corporation Full timeAt TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...
-
Customer Success Manager
4 weeks ago
Ho Chi Minh City, Vietnam Carrot Fertility Full time**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Customer Success Manager
1 week ago
Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: **GPC** has an immediate opening...
-
Ho Chi Minh City, Vietnam RateGain Full timeRateGain, awarded India’s Most Innovative Startup for 2020 by the Economic Times, is a leading provider of AI-powered SaaS products, that works with every leading travel and hospitality company in the world to help them make more revenue. Recognized as one of the fastest growing tech companies five times by Deloitte, RateGain is trusted by 25 out of the...
-
Customer Success Manager
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
-
Customer Success Manager
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam COINS Full timePosted 20 February 2025 - LocationHo Chi Minh City - Job type Permanent - Discipline Sales - ReferenceJ14205 **Job description**: We are looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers...
-
Customer Success Executive
1 day ago
Ho Chi Minh City, Vietnam Infobip Full timeCompany Description At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents,...
-
Customer Success
2 weeks ago
Ho Chi Minh City, Vietnam Tech Data Full time**Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...
-
Merchant Success Manager
1 day ago
Ho Chi Minh City, Vietnam Printify Full time**The Company** - James Berdigans, CEO of Printify:_ - “Our mission is to build an ever-evolving platform that lets anyone start an e-commerce business with as little investment and risk as possible. Our vision is to transform e-commerce from mass manufacturing to on-demand production, eliminating excess stock and reducing environmental waste.” - With no...
-
Customer Success Manager
2 weeks ago
Ho Chi Minh City, Vietnam Crimson Education Full timeWant to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...
-
Customer Success Expert
2 weeks ago
Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert,** you will play a critical role in...
-
Customer Success Officer
1 day ago
Ho Chi Minh City, Vietnam Công Ty TNHH Wav Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Success Officer (CSO) Responsibilities: - Identifying customer needs - Supporting existing Clients in daily data processing to help the company to expand business and improve relationships with key decision makers in our customers’ organizations - Developing and enhancing Yedda’s image...
-
Customer Success Senior Manager
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Customer Success Manager, Lark Apac
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam ByteDance Full timeResponsibilities Lark Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an...
-
Customer Success
4 weeks ago
Ho Chi Minh City, Vietnam The Wise Seeker Services Full timeLocation: Ho Chi Minh **Functions** - Keep employers informed at all times and provide answers to any questions regarding Recruitery. - Helping collaborationbetween employers and recruiters/headhunters to achieve placements. - Work with employers to understand their recruiting demand. - Responsible for customer satisfaction. - Build sustainable...
-
Manager (Entry Level)
1 day ago
Ho Chi Minh City, Vietnam Amaris Consulting Full time**Who are we?**: **Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60...
-
Customer Success Collaborator
4 weeks ago
Ho Chi Minh City, Vietnam Zalo Full time**What you will do**: - Check, authenticate, and approve partners to the system; - Store documents and official dispatches in accordance with regulations; - Check and respond to customers' questions about OA & Mini App - Monitor, control, and coordinate with related departments to promptly handle arising incidents; - Summarize and make weekly/ monthly/...
-
Product Manager
2 days ago
Ho Chi Minh City, Vietnam Công Ty TNHH Monroe Consulting Group Vietnam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Company Profile: International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a global agricultural technology firm. As the business has just entered Vietnam market recently, they are now searching for Product Manager (Data Analytics) This role is...
-
Customer Consultant
4 days ago
Thành phố Hồ Chí Minh, Vietnam CÔNG TY TRÁCH NHIỆM HỮU HẠN Y TẾ VIỄN ĐÔNG VIỆT NAM Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) General purpose of the position: Reporting to Supervisor Customer Consultant. The Customers Consultant is a part of the sales team who are assigned to sell FVH selected products to individual and Vietnamese corporate: health check-up, membership, maternity packages, plastic surgeries etc... This...