Customer Success Manager

5 months ago


Ho Chi Minh City, Vietnam TechX Corporation Full time

At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers.

Are you ready to make an impact in the dynamic world of cloud solutions and customer relationships? We are seeking a passionate and results-driven **Customer Success Manager** to join our CS Team.

As a pivotal member of our team, you'll play a vital role in fostering customer satisfaction, driving growth, and ensuring the success of our clients in the banking industry and other enterprise sectors.

**Key Responsibilities**:

- **Ownership of Sales Targets**: Drive the achievement and exceed annual sales targets within assigned segments and accounts, showcasing your commitment to success.
- **Strategic Planning**: Develop and execute strategic plans to achieve sales targets while also expanding our customer base, ensuring our services resonate with customer needs.
- **Relationship Building**: Cultivate trusted relationships with decision-makers in each customer account, acting as the primary point of contact for their needs.
- **Strategic Recommendations**: Gain a deep understanding of each customer's strategic goals and tactics, enabling you to offer tailored recommendations based on TechX's products and services.
- **Effective Communication**: Play a pivotal communication role by consistently interacting with customers to deliver insights and updates, ensuring clear and valuable communication.
- **Collaboration with Internal Teams**: Collaborate closely with internal teams to meet and exceed customer expectations, balancing client needs with TechX's capabilities.
- **Customer Advocacy**: Represent the voice of the customer within the organization, providing valuable feedback to enhance TechX's customer-centric approach.
- **Quoting and Proposal Creation**: Prepare and send accurate quotes and proposals to customers. Create personalized sales decks that align with client requirements.
- **Negotiations and Contract Preparation**: Skillfully negotiate and prepare sales contracts, ensuring clarity and alignment with customer expectations.
- **Professional Development**: Attend relevant courses and seminars to enhance your skills and knowledge, staying current with industry trends and best practices.
- **Reporting and Collaboration**: Collaborate closely with the Client Success Director, providing regular updates on sales activities and contributing to the growth strategy

**Key Qualifications**:

- Proven track record in sales, customer success, or account management within the technology sector.
- Understanding of cloud solutions, ideally with experience in AWS.
- Excellent interpersonal and communication skills to build rapport with clients.
- Must have a customer-centric approach, demonstrating a true obsession with meeting client needs ("Customer Obsession").
- Persistence and hard work are critical for achieving sales targets and delivering top-quality service.
- Require strong attention to detail and organizational skills for maintaining accurate client records.
- Must have excellent communication skills to express clearly the client needs to the technical team.
- Creativity is essential, with the ability to innovate sales strategies and approach customer needs in unique ways.
- Be sharp in perceiving client needs, market trends, and adjusting sales strategies accordingly.
- Be convincing in your sales approach and proposal.
- Must be passionate about technology, keeping up to date with the latest trends.
- Eagerness to learn and continually adapt to industry changes is key for this role. Be a team player and self-leader to contribute to the overall company culture & working environment.

If you're ready to contribute to our thriving and innovative environment, driving success for both TechX and our valued customers, we invite you to join our team. Let's collaborate to shape the future of cloud solutions and customer engagement.



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